This position is Field Based and requires regular travel to various locations as part of your daily responsibilities.
The
Epic Trainer is responsible for the preparation, facilitation, and follow up of Epic training.
Ideal candidates are independent contributors with experience in training Epic applications in both the classroom and provider practice setting. In this role you will need high emotional intelligence to maintain composure and navigate divergent goals and challenging situations. You need solid interpersonal communication skills to build positive relationships, use tact in sensitive situations; listen well to various points of view; and relate well to others at all levels.
Responsible for the Worcester, MA market- Reliant Medical Associates.
This position is full-time. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00 am - 5:00 pm. It may be necessary, given the business need, to work occasional overtime.
This will be on the job training and the hours during training will be aligned to your schedule.
Primary Responsibilities:- Train Epic applications for new hires and provide optimization training as needed
- Train In-Person and virtual classes
- Participate in coordination of training scheduling process
- Monitor and respond to training service ticket requests
- Support training team in box incoming requests
- Utilize LMS to facilitate training sessions, take attendance, make learner adjustments based on needs, and loading of training content
- Participate in Upgrade and Merger and Acquisition projects
- Travel to training sites as required
- Serve as training resource for clinical and operations staff
- Prepare, manage and maintain training classroom(s)
- Performs additional duties as assigned
- Train other applications as required
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:- High School Diploma/GED or equivalent years of work experience
- Must be 18 years of age OR older
- 3+ years of Epic training experience in a provider practice setting and/or equivalent EHR/provider practice related training experience
- Experience with Computers and Windows based programs
- Proficiency in Microsoft Office Suite and particularly in Microsoft Team meetings
- Presentation skills
- Ability to work in a high-performing, fast-paced, collaborative environment with limited supervision; must possess a high degree of self-motivation, versatility, and flexibility
- Quick learner, willing to tackle new opportunities and challenges with the capacity to synthesize and articulate complex subject matter so it can be easily understood
- Reliable mode of transportation
- Must have a Valid Driver's license
- Ability to work a flexible work schedule and travel both locally and non-locally to off-site training locations as needed
- Ability to work full-time. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00 am - 5:00 pm. It may be necessary, given the business need, to work occasional overtime
Preferred Qualifications:- Familiarity with Learning Management Systems
- Background in training delivery
- Experience with Epic applications
Soft Skills:- Self-starter with ability to take direction and come up with approaches and solutions
- Excellent multi-tasking skills
- Takes ownership of training processes with a focus on creating an enriched training experience
- Solid interpersonal communication skills, builds positive relationships, uses tact in sensitive situations; listens well to various points of view; relates well to others at all levels.
- Effective written and oral communication skills necessary to foster team collaboration, and supportive learner environment
- Engaging Facilitator - facilitates presentations/training, workshops, or meetings in a structured manner; can manage group dynamics
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $29 - $52 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
