Quest Diagnostics

Epic Resolute Billing Analyst III

Quest Diagnostics$85K — $110K *
Healthcare
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience with Epic Resolute Professional Billing
  • Strong knowledge of billing workflows and processes
  • Demonstrated ability to analyze data for system adjustments
  • Excellent technical documentation and problem-solving skills
  • Capable of managing multiple tasks and priorities independently
  • Solid understanding of healthcare billing and payer requirements
  • Bachelor's degree in Healthcare, Business, or Information Systems or equivalent experience
  • Epic Resolute Professional Billing certification required

Responsibilities

  • Configure and maintain Epic PB system components
  • Translate billing requirements into Epic configurations
  • Participate in build reviews for compliance
  • Update billing logic and provider mappings
  • Document configuration steps and maintain records
  • Troubleshoot complex charge capture and claims issues
  • Perform data analysis to identify trends and issues
  • Collaborate with teams to resolve discrepancies
  • Plan and execute test scenarios for configurations
  • Validate workflows for accurate billing processes

Benefits

  • Opportunity to work with cross-functional teams
  • Engagement in continuous training and optimization initiatives
  • Ability to impact billing operations at a national level
  • Participation in post-deployment reviews for user satisfaction
  • Flexible work environment with remote options
  • Career development opportunities within a leading healthcare organization
Full Job Description
Job Description

The Epic Resolute Professional Billing Analyst III is an experienced technical specialist responsible for building, testing, and supporting the Epic Professional Billing (PB) system to enable accurate and compliant billing operations across Quest Diagnostics.

This role independently manages complex configuration assignments, analyzes billing requirements, develops system solutions, improves workflows that support clean claims, timely payments, and overall billing efficiency. The Analyst III works collaboratively with leadership and cross functional teams to maintain billing integrity, reduce manual work, and enhance the end-user experience for billing staff, providers and patients by improving workflow efficiency and overall usability.

Responsibilities

  • Configure and maintain Epic PB system components, including charge router logic, billing work queues, claim edit rules, and remittance processing.
  • Translate complex billing requirements into accurate Epic configurations that support business needs.
  • Participate in build reviews to ensure compliance with technical standards and governance requirements.
  • Update payer-specific logic, provider mapping, and fee schedules to maintain accurate billing data.
  • Document configuration steps and maintain organized, auditable change records.
  • Troubleshoot high-complexity issues impacting charge capture, claims, or payment posting.
  • Perform data analysis using system logs, error queues, and root cause tracking tools.
  • Identify trends in recurring system or process issues and propose corrective actions.
  • Collaborate with Revenue Cycle Operations, Technology, and clearinghouse partners to resolve interface or claim submission discrepancies.
  • Escalate unresolved technical issues with supporting documentation to the Technical Lead or Epic Representative.
  • Plan and execute detailed test scenarios for new configurations, upgrades, and enhancements.
  • Validate end-to-end workflows for accuracy of charge capture, claim generation, and remittance posting.
  • Conduct regression testing to confirm that new changes do not negatively impact production workflows.
  • Partner with business users to confirm functional accuracy and ensure strong operational adoption.
  • Monitor assigned billing work queues and proactively identify build or workflow improvements.
  • Evaluate automation opportunities and participate in initiatives to streamline manual processes.
  • Provide clear documentation and job aids for billing teams to support consistent system usage.
  • Contribute to post-deployment review sessions to confirm expected outcomes and user satisfaction.
  • Serve as a subject resource for Epic PB functionality within the application support team.
  • Share technical findings and lessons learned through team documentation and internal training sessions.
  • Collaborate closely with Claims, and Bridges teams to maintain integrated data flow across Epic modules.
  • Participate in project meetings to provide technical insight, system validation, and issue tracking.


Qualifications

Required:
  • 5+ years of experience supporting and configuring Epic Resolute Professional Billing (PB).
  • Demonstrated understanding of Epic charge router, claims, remittance, and reconciliation workflows.
  • Proven ability to analyze system data and translate findings into precise configuration adjustments.
  • Strong technical documentation and problem-solving skills.
  • Ability to work independently on multiple assignments and manage competing priorities.
  • Strong understanding of healthcare billing, payer requirements, and denial management.
  • Bachelor's degree in Healthcare, Business, or Information Systems or the equivalent work experience.
  • Advanced Epic PB training and participation in continuous optimization and upgrade programs.
  • Epic Resolute Professional Billing certification.
  • Bachelor's degree in Healthcare, Business, or Information Systems or the equivalent work experience.
  • Travel up to 25% - About once a month

Preferred:
  • Experience with laboratory-specific billing processes or national-scale healthcare systems.
  • Familiarity with interface workflows between Epic and external billing systems or clearinghouses.

Languages
  • English (Required)

Work Requirements
  • Travel Required


About the Team

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

About Quest Diagnostics

Celera is a healthcare business that uses knowledge of human variability to provide new tests and services to personalize disease management. Their Products business develops and manufactures molecular diagnostic products that are used by hospitals and other clinical laboratories to detect, characterize, monitor and select treatment for disease. They have a distribution agreement with Abbott, through which they develop and commercialize a wide range of molecular diagnostic products, with Abbott serving as the distribution partner.

Quest Diagnostics Careers

Joining Quest Diagnostics means becoming part of a team committed to everyday excellence and innovation in health. As a leading provider of diagnostic insights, Quest Diagnostics offers unparalleled job opportunities in the medical and scientific sectors, making it an ideal place for professionals seeking growth and development in their careers.

Work You’ll Do

At Quest Diagnostics, you will contribute to a culture that values integrity and accountability, where your work significantly impacts patient health and community well-being. Our diverse team of professionals leverages cutting-edge technology and data to lead advancements in diagnostics and healthcare solutions.

Explore Career Opportunities

Whether you're looking for a position in the lab, a leadership role, or a support function, Quest Diagnostics provides a breadth of opportunities. Our commitment to professional growth includes robust training programs and opportunities for advancement, ensuring that every employee can thrive professionally.

Innovate with Us

Join a team where innovation is at the heart of what we do. At Quest Diagnostics, your skills in science, technology, and beyond can help drive transformation in healthcare services. Our collaborative environment encourages creativity and out-of-the-box thinking to improve patient outcomes and streamline processes.

Internship and Employment Opportunities

Start your career path with Quest Diagnostics through our internship programs or full-time employment opportunities. We are committed to hiring talented individuals who are passionate about building a rewarding career in healthcare. Our internships provide a solid foundation in industry-specific skills and networking opportunities, setting the stage for a successful career.

Benefits and Culture

Quest Diagnostics is dedicated to fostering a workplace where diversity and inclusion are embedded in our DNA. From competitive benefits and wellness programs to diversity training and flexible work arrangements, we ensure our employees have what they need to succeed both professionally and personally.

Leadership and Development

We believe in nurturing leadership skills at every level of the organization. Quest Diagnostics offers various leadership programs designed to help you grow as an influential professional. With continuous learning and development, you can expand your expertise and take on new challenges.

Join Our Team

Search open positions that match your skills and interests. At Quest Diagnostics, we look for driven, curious, and innovative team players who are ready to make a difference. Explore the many facets of our business, from scientific research to client services, and find where you can make your mark.

Stay Connected

Keep up to date with career tips, industry insights, and the latest innovations at Quest Diagnostics. Our careers blog offers valuable information to help you navigate your professional journey effectively.

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Customize your subscription to receive job alerts and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities waiting for you at Quest Diagnostics. At Quest Diagnostics, every role has an impact. Embark on your career journey with us and transform the landscape of healthcare through the power of insight.
Learn more about Quest Diagnostics
Size
40,000 employees
Market Cap
$17.8 billion
Industry
Net Income
$1.4 billion
Founded
1959
5 Year Trend
+7.5%
Revenue
$9.4 billion
NASDAQ

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