Support Center

If you are a current Adventist HealthCare employee, please click this link to apply through your Workday account.

As an Epic Clinical Information System Analyst III, you will:
• Lead advanced analysis and enterprise workflow design; architect, configure, build, test, validate, optimize, and maintain Epic functionality and integrated solutions across application and operational boundaries.
• Leads resolution of high-impact, ambiguous, or cross-application incidents and problems; directs root-cause analysis, coordinates technical and operational responders, develops durable corrective actions, and communicates through closure.
• Plans and leads large or highly complex application projects, upgrades, implementations, and optimization initiatives; establishes approach, scope, milestones, dependencies, risks, testing strategy, implementation readiness, and outcome measures.
• Serves as a senior liaison and subject matter expert for operational leaders, governance bodies, Epic representatives, end users, vendors, and technical and application teams; facilitates decisions and escalates issues through defined governance channels.
• Establishes and reinforces standards for application design, build, integrated testing, change control, documentation, release readiness, data validation, and production support; performs quality review of complex work.
• Mentors and develops analysts, coordinates shared work, provides technical direction, and leads knowledge transfer, training, and support-readiness activities without requiring formal supervisory authority.
• Evaluates emerging capabilities, regulatory and patient-safety requirements, operational performance, and user feedback to recommend enterprise improvements and sustainable Epic solutions.
• Provides leadership with concise status, risk, dependency, budget or resource, and milestone reporting; participates in go-lives, upgrades, downtimes, and major-event support outside normal business hours.
• Performs other related duties as assigned.
• Design, build, and maintain Radiant application records, including imaging procedures, modalities, resources, departments, and exam rooms.
• Configure technologist workflows for exam check-in, begin/end exam, documentation, contrast and medication administration, and quality checks.
• Build radiologist reading workflows, including worklists, protocoling, preliminary and final result entry, critical result communication, and addenda.
• Configure specialty workflows such as breast imaging (mammography tracking, BI-RADS, and patient result letters), interventional radiology, nuclear medicine, and CT/MRI safety screening.
• Maintain imaging order build, order questions, and decision support in partnership with the ordering and clinical content teams.
• Integration and Cross-Application Coordination
• Partner with the interface team and imaging vendors to support integrations with PACS, voice recognition and dictation systems, modality worklists, and dose monitoring tools.
• Coordinate with Cadence (scheduling), Prelude and Grand Central (registration and patient movement), Resolute (billing), ASAP (ED), and ClinDoc/Orders teams so imaging workflows work end to end.
• Maintain imaging charge build and charge capture accuracy with Revenue Cycle and the chargemaster team.
• Troubleshoot order, result, and image-availability issues across systems.
• Implementation, Testing, and Go-Live Support
• Take part in workflow design sessions with radiologists, technologists, schedulers, and imaging leaders, and turn their decisions into build.
• Write and run unit, application, and integrated test scripts, and document and resolve defects.
• Support training development, dress rehearsals, cutover activities, and at-the-elbow support for go-live and stabilization.
• Keep build documentation, design decisions, and workflow diagrams up to date.
• Production Support and Optimization
• Resolve Radiant incidents and service requests within service level targets, and take part in the on-call rotation.
• Analyze workflows and reporting data, such as turnaround times, exam volumes, and worklist backlogs, to find improvement opportunities.
• Evaluate, test, and implement Epic upgrades, new features, and Nova release notes that affect imaging.
• Build and maintain Radiant reports, dashboards, and Reporting Workbench templates for imaging leaders.
• Governance, Compliance, and Stakeholder Partnership
• Support imaging governance by preparing change requests, presenting build options, and documenting decisions.
• Help make sure workflows support regulatory and accreditation requirements, such as MQSA for mammography, ACR accreditation, and Joint Commission standards.
• Follow change control, security, and HIPAA requirements for all build and access changes.
• Act as a trusted liaison between IT and the imaging departments across AHC facilities.

Qualifications include:
• Bachelor's degree from an accredited college or university in healthcare, information systems, business, or a related field. Relevant experience may substitute for education on a year-for-year basis. Advanced education is preferred.
• 7-8 years of direct clinical, healthcare operations, clinical information systems, application support, or related experience, including substantial experience leading complex implementations, upgrades, optimization, or production support in an integrated EHR environment. Epic experience is preferred.
• No formal supervisory experience required. Demonstrated experience leading large workstreams, directing cross-functional teams, and mentoring analysts is required.
• Epic certification in the assigned application(s) is required or must be obtained within the timeframe established by AHC and maintained thereafter. Current clinical licensure is preferred when relevant to the assigned application.
• Must be able to maintain required Epic credentials and participate in travel, on-call coverage, and extended-hour support for major projects and operational events as business needs require.

Work Schedule:

Employment Type: Full-time

Hours per Week: 40 hours/week

Typical Daily Schedule: 8 am-5 pm Monday through Friday

Shift Type: Day Shift

Holiday Requirements: Follow the company holiday calendar

Pay Range:
$96,058.56 - $145,995.20
If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process.

Under the Fair Labor Standards Act (FLSA), this position is classified as:
United States of America (Exempt)

At Adventist HealthCare our job is to care for you.

We do this by offering:

• Work life balance through nonrotating shifts
• Recognition and rewards for professional expertise
• Free Employee parking
• Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
• Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
• Paid Time Off
• Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period
• Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance
• Subsidized childcare at participating childcare centers
• Tuition Reimbursement
• Employee Assistance Program (EAP) support