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Work Shift

Work Day(s)

Shift Start Time

Experience

• 5 to 8 years related experience supporting EPIC in ECSA capacity role
• 5 years of experience in application delivery services including Hypervisors (VMWare 6.X, 8.X), Windows Operating systems, Azure Virtual Desktop administration is a plus, Application configuration and Patch Management

Preferred Qualifications

• Epic ECSA110, MyChart, MyChart Mobile, and EpicCare-Link, ECSA115
• Associates degree in Software Engineering or Computer Science
• Experience with network administration using Active Directory Group Policy Objects as well as systems administration
• CCAA
• 3+ years of experience in healthcare setting
• Epic ECSA101, 102 and 105
• Epic ECSM
• Experience with Azure Virtual Desktop environments

Education

• High school diploma or equivalent

Certification Summary

• Epic ECSA101
• Epic ECSA 102 or Epic ECSA 105

Knowledge, Skills, and Abilities

• Demonstrate well-developed organizational, written communication and analytical skills
• Strong interpersonal skills to interact positively and productively with teams across organizational lines, including administrative, executive staff and patient care systems users
• Must be able to function in a dynamic environment subject to impromptu changes in schedules and priorities

Job Responsibilities

• Installs, configures, administers, manages, monitors, troubleshoots, and optimizes Epic ECSA Components: BCA-PC, BCA-Web, Cantu, Care-EveryWhere, Care-Link, ECSA Tools, FIPS, Haiku, HyperSpace, HyperSpace-Web, Interconnect, Kuiper, MyChart, MyChart Mobile, PrintService, Relay, Rover, SOAPProxy, Store-Forward, SystemPulse, and WebBlob.
• Provides extensive troubleshooting in installation and configuration of Windows Operating Systems; Disk Configuration and Installation and Configuration of Active Directory Group Policy; Systems Back-up and Recovery; Windows Performance Tuning and Windows Server troubleshooting.
• Provides support of Azure Virtual Desktop (AVD) environment as needed
• Develops and maintains Standard Operating Procedures in AVD environment as needed.
• Evaluates hardware and software, including peripheral, output, and related equipment.
• Participates in the development and implementation of AVD-related operational procedures and standards with other team members.
• Interfaces with vendors to ensure appropriate resolution during network outages or periods of reduced performance.
• Develops and implements testing strategies and document results.
• Troubleshoots and resolves complex problems.
• Maintains current knowledge of relevant hardware and software applications as assigned.
• Provides support for EPIC printing.
• Deploys virtual servers as needed across environment
• Manages, supports, and optimizes delivery of applications/software.
• Maintains a highly available and disaster recovery configuration including monthly testing.
• Maintains and standardizes AVD images as needed.
• Patches environments monthly meeting department goals.
• Builds, implements, and supports virtual desktop infrastructures meeting organization standards.
• Monitors AVD farm resources and take actions as needed.
• Participates in special projects as required.
• Performs other duties and responsibilities as required.
• Keeps current with relevant technologies that apply to their day to day job.

Primary Location Address

2640 Satellite Blvd

Job Family

IT Architecture & Design