Job Description:
The Epic Certified Willow Applications Manager will bring experience with Willow Inpatient and Willow Ambulatory applications, with a strong background in managing day-to-day operations, client stakeholder relationships, and complex pharmacy workflows. This role demands both technical proficiency and excellent communication skills to ensure the delivery of high-quality support and enhancements in a dynamic healthcare environment. Epic Willow Applications Manager will be responsible for collaborating with Accenture teams, software vendor teams, and client in the following role requirements.
- Act as a subject matter expert (SME) for inpatient and retail pharmacy workflows and configurations.
- Support the teams working on other, non-Epic pharmacy applications, including Omnicell, pharmacy carousel systems, and printing devices.
- Support monthly the FDB Load process.
- Support incoming e-Prescribing workflows, including Surescripts support.
- Manage and prioritize daily support and maintenance activities, ensuring timely resolution of incidents and service requests per defined SLAs.
- Serve as a liaison with client stakeholders, ensuring alignment of system capabilities with business needs.
- Lead and coordinate with offshore support teams, ensuring effective communication, task delegation, and performance monitoring.
- Maintain system documentation, including workflows, build specifications, and testing protocols.
- Monitor and support accurate ServiceNow/ITIL documentation for all pharmacy-related Incidents and Catalog Tasks.
- Collaborate with non-pharmacy teams inside the organization to transition work or complete cross-functional tasks as needed.
- Take on-call rotations for critical incidents, including some weekend on-call rotations.
- Ensure compliance with HIPAA, data governance, and organizational security policies.
- Participate in regular team meetings, providing updates on ongoing work, potential risks, and resource needs.
Basic Qualifications:
- A minimum of four years of experience as a Epic Willow Application Analyst
- Current Willow Ambulatory Epic Certification
- High school diploma or GED
Preferred Qualifications
- Current Willow Inpatient Certification
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 08/01/2026.
Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off. See more information on our benefits here:
Accenture Flex Jobs
Role Location Hourly Salary Range
California $90 - $95
Cleveland $90 - $95
Colorado $90 - $95
District of Columbia $90 - $95
Illinois $90 - $95
Maine $90 - $95
Maryland $90 - $95
Massachusetts $90 - $95
Minnesota $90 - $95
New York $90 - $95
New Jersey $90 - $95
Virginia $90 - $95
Washington $90 - $95
