PURPOSEResponsible for successful set-up and implementation of EPIC software and subsequent upgrades relative to billing and claims. Analyzes user requirements, procedures, and problems in order to automate or modify existing systems. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.
ESSENTIAL FUNCTIONS- Creation and maintenance of Epic Master Files as assigned, including builds, tests and debugging.
- Identifies potential system problems and training opportunities related to Epic.
- Assists in testing for monthly updates and annual release upgrades.
- Consults appropriate reference materials to verify proper outcomes.
- Provides guidance and advice to all levels of users within technical expertise.
- Works with end users in billing and collections units to understand needs and requirements in order to recommend solutions.
- Prepares and maintains documentation of new processes and workflows.
- Communicates changes and updates to end-users.
- Researches technology and identifies ways to automate current processes or make necessary system enhancements/changes in order to streamline processes.
- Builds, tests, troubleshoots, and maintains software.
- Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.
- Regular and dependable attendance.
- Follows the core competencies set forth by the Company, which are available for review on CMSweb.
OTHER DUTIES AND RESPONSIBILITIES- Performs other duties as assigned.
QUALIFICATIONSEducation and ExperienceRequired: High school diploma or GED. Five (5) or more years of related work experience.
Preferred: Knowledge of CMS/ARC clinic operations and billing & collections functions and how they interrelate. Experience with Epic billing and registration modules.
Required Certificate/License: Must become Proficient or Certified in Epic Resolute, Prelude or related module approved by Management within 12 months of employment.
Knowledge, Skills and Abilities- Ability to work independently, with minimal supervision.
- Strong computer skills (proficiency in Microsoft Word and Excel).
- Excellent customer service skills.
- Excellent interpersonal & problem solving skills.
- Ability to work in a team environment.
- Strong analytical and problem solving skills.
- Ability to engage others, listen and adapt response to meet others' needs.
- Ability to align own actions with those of other team members committed to common goals.
- Excellent verbal and written communication skills.
- Ability to manage competing priorities.
- Ability to perform job duties in a professional manner at all times.
- Ability to understand, recall, and communicate factual information.
- Ability to organize thoughts and ideas into understandable terminology.
- Ability to apply common sense in performing job.
- In-depth knowledge of CMS/ARC clinic operations and billing & collections functions and how they interrelate.
- In-depth knowledge of Billing and Collections in either a clinic or ambulatory setting
Work Schedule: Monday through Friday from 8am to 5pm.
Location: Candidates must be located in Texas and be available for occasional in-person training and team meetings in Austin, Texas.
