Pennsylvania Medicine

Epic Application Analyst

Pennsylvania Medicine$75K — $95K *
Healthcare
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Epic Certification or Proficiency preferred.
  • 6+ years of experience in Healthcare Applications or EMR systems with H.S. Diploma/GED; or 5+ years with Associate's degree; or 3+ years with Bachelor's degree.
  • Strong problem-solving skills in application and interface levels.
  • Ability to communicate effectively with technical and non-technical stakeholders.
  • Experience in configuring and supporting application software.

Responsibilities

  • Analyze, troubleshoot, and resolve both simple and intermediate technical issues.
  • Collaborate with technical support teams and vendors to solve complex issues.
  • Communicate problems and solutions to team members and administration.
  • Ensure full integration of systems by understanding application functionality.
  • Provide customer service and act as a liaison between operational departments and IS.
  • Design, build, and modify application software to enhance operational processes.
  • Document user requirements and potential system enhancements.

Benefits

  • Comprehensive benefits program promoting health and wellness.
  • Outstanding prepaid tuition assistance program available.
  • Commitment to employee engagement and support.
  • Opportunities for continued education and professional development.
  • Supportive workplace aligning with Penn Medicine's mission.
Full Job Description
Entity: Corporate Services Department: IS - EPIC Location: 3535 Market Street, Philadelphia, PA Hours: M-F, 8 hr days, hybrid Penn Medicine is seeking an Epic Application Analyst to support Lumens module. Summary: The Application Teams are responsible for the effective implementation, optimization, maintenance, and support of Epic System applications at Penn Medicine. Analysts will contribute to the seamless delivery of Epic solutions, ensuring high-quality patient care and operational excellence. Analysts are responsible for performing these duties while meeting the policies and standards of Penn Medicine and Corporate IS. Responsibilities:
  • Performs analysis, troubleshooting, and problem solving of simple and intermediate issues at the technical, interface and application levels. Identifies root-cause, recommends, tests, and implements changes.
  • Collaborates with Epic technical support teams, vendors, and other IS Application teams as needed to address complex technical issues.
  • Communicates problems, issues and potential solutions to team members, clients, and organizational administration.
  • Understands integration between various applications and functionality within those applications. Serves to assure full integration of systems and devices utilizing interfacing standards and vendor provided utilities.
  • Provides customer service and acts as a liaison between the operational departments and Information Services.
  • Utilizes expertise to design, build, install, modify, and test application software to support and optimize operational processes.
  • Clearly defines and articulates to operational stakeholder's workflow changes that are offered with software/hardware upgrades and best practice solutions as recommended by the vendor.
  • Assists with defining and documenting user requirements and system scope. Reviews and collects information regarding potential system enhancements.
  • Maintains thorough documentation of configurations, customizations, and support processes.
  • Complies with all applicable guidelines, policies, and procedures of Penn Medicine to ensure necessary controls, documentation, and audit trails.
  • Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
  • Other duties as assigned to support the unit, department, entity, and health system organization
Certifications: Epic Certification, Proficiency, or Accreditation is preferred. Education or Equivalent Experience:
  • H.S. Diploma/GED and 6+ years of relevant experience working within Healthcare Applications or Electronic Medical Record (EMR) systems is required. OR
  • Associate's degree and 5+ years of relevant experience working within Healthcare Applications or Electronic Medical Record (EMR) systems is required. OR
  • Bachelor's degree and 3+ years of relevant experience working within Healthcare Applications or Electronic Medical Record (EMR) systems is preferred.
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work

About Pennsylvania Medicine

The University of Pennsylvania is a private Ivy League research university in Philadelphia. It is the fourth-oldest institution of higher education in the United States and is ranked among the highest-regarded universities by numerous organizations and scholars. While the university dates its founding to 1740, it was created by Benjamin Franklin and leading Philadelphia citizens in 1749 . The University has four undergraduate schools as well as twelve graduate and professional schools. Schools enrolling undergraduates include the College of Arts and Sciences, the School of Engineering and Applied Science, the Wharton School, and the School of Nursing. Among its highly ranked graduate schools are its law school, whose first professor wrote the first draft of the United States Constitution, its medical school, the first in North America, and Wharton, the first collegiate business school. Penn's endowment is US$20.7 billion, putting it amongst the wealthiest academic institutions in the world, and its 2019 research budget was $1.02 billion. Penn was one of nine colonial colleges chartered before the U.S. Declaration of Independence when Benjamin Franklin, the university's founder and first president, advocated for an educational institution that trained leaders in academia, commerce, and public service. The campus, in the University City neighborhood of Philadelphia, is centered around College Hall, and notable landmarks are Houston Hall, the first modern "student union", and Franklin Field, the first double-decker college football stadium. Penn also is the home of the Morris Arboretum, the official arboretum of the Commonwealth of Pennsylvania, which is located 15 miles northwest of the campus, in the Chestnut Hill section of Philadelphia. The university's athletics program, the Quakers, fields varsity teams in 33 sports as a member of the NCAA Division I Ivy League conference.
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