The Opportunity: CAREER OPPORTUNITY OFFERING: - Bonus Incentives
- Paid Certifications
- Tuition Reimbursement
- Comprehensive Benefits
- Career Advancement
- This position pays between $92,400 - $159,450 based on experience
*Must have a current Epic Certification within a Revenue Cycle focused module*In general, this
Epic-certified position will be responsible for the following:
- Developing and implementing long-term best practice Epic strategy across both operations and IT
- Ensuring all parties involved understand the significance and impact of upcoming changes
- Assisting in educating operational leadership in process improvement and Epic best practices
- Responsible for helping to implement policies
- Work with Revenue Cycle leaders on reporting, work queue strategy and workflow design
- Help to increase revenue through standardizing workflows and process improvement
- Serve as the lead for Epic issues identified and new change requests
- Produces and reviews decision documents, SBARDs, other documents needed to support build work
- Runs client meetings and monitors client happiness
As part of the team this position will have responsibility for some or all the following specific areas:
- Denial reduction
- DNFB/CFB reduction
- Late charge reduction
- Registration accuracy
- Scheduling accuracy
- Authorization capture
- Coding accuracy
- Overall productivity improvement
Performance Monitoring/Improvement/Innovation:
- Works collaboratively with revenue cycle leadership and Epic IT leadership to develop best practice processes and Epic functionality
- Develops, with participation of revenue cycle leadership and IT, project plans and timelines for large performance improvement projects
- Develops weekly/monthly status reports of projects and ensures agreed upon timelines are met
- Advises operational leaders on Epic best practices and adheres to system guidelines
- Monitors Key Performance Indicators and makes recommendations on Epic workflows or enhancements that provide the greatest impact and improvement
- Maintains deep understanding of Epic functionality and maintains all certifications and new release updates
- Performs account level reviews and audits to ensure optimal system performance
- Produces high-quality materials for internal and external use
System Build and Support:
- Performs system build as determined by IT change control process
- Participates in Integrated and User Acceptance Testing as dictated by IT change control
- Supports the IT team by logging tickets, keeping up with status of tickets, ensuring timely response and turnaround of tickets, and escalating tickets as necessary
Education:
- Responsible for assisting the education department in the development of training materials, curriculum and tip sheets related to Epic
- Performs direct observations in operational areas to ensure Epic best practice workflows are being adhered to and makes note of any areas of educational opportunity
- Supports revenue cycle leadership in any Epic certification processes and serves as a subject matter expert in Epic system functionality
- Strives to educate revenue cycle leadership in practical Epic system knowledge to build expertise in operations
New Business Support:
- Participates in assessments to identify opportunities for client improvement
- Supports sales team in advising new clients and answering inquiries about system functionality
- Develops materials to support sales, including marketing materials
- Identifies new opportunities for client engagements
What Will Make You Successful:- Strong implementation background
- Working knowledge with other revenue cycle focused Epic applications
- Working understanding of interface and interface messages
- 4 year/ Bachelors Degree preferred or equivalent experience
- Must have Epic Administrator Certification in a Revenue Cycle focused module
- 3+ years of Epic build experience in Epic revenue cycle functions (billing and patient access areas preferred)
- While we do not expect this position to be 100% travel, we do expect that the specialist will need to travel periodically. For this reason, the specialist should be available to travel up to 25%
- Strong working knowledge of the hospital and/or ambulatory revenue cycle operations
- Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.
- This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require.
#LI-LS1
#LI-REMOTE
