Job Summary

Provides analysis of workflow, recommend solutions and implements application solutions to meet department needs. Translates department requirements into business functional requirements. Performs a variety of duties related to Epic and other information technology applications as assigned. Responsibilities include assisting with design, development, system configuration, implementation and support of assigned Epic applications for the organization. Responsible for planning, training and evaluation of application functionality. Responsible for working with the team and key customers to ensure appropriate development of training and implementation of application functionality.

Essential Functions

• All team members are expected to be knowledgeable and compliant with Prisma Health's purpose:  Inspire health.  Serve with compassion.  Be the difference.

• Performs in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software. Investigates end users’ preferences while making build decisions and analyses business operations as they relate to build decision. Builds and maintains Epic application content as assigned by department lead/manager. Stays current with new application functionality and enhancements. 

• Follows functional specification documents to create content within the Epic application. Completes thorough unit testing of all build prior to handoff for functional and/or integrated testing. Documents and reports system issues through internal chain of command; communication with vendor where appropriate. Populates databases during the initial system build with assistance from Epic.

• Collects information regarding potential system enhancements and functionality needs.  Prepares details of specifications as needed.  Analyzes data conversion needs and ensure that data coming across an interface into an Epic application meets the business need.

• Develops and documents project team procedures for implementing system changes and other tasks.  Establishes change control processes and procedures for the system.

• Participates in training development and delivery to end users. Works with end users to troubleshoot problems and investigate questions from end users.  Works with report writers to ensure that the application has the necessary reports.

• Prioritizes and implement requested changes to the system and analyze new functionality in releases to determine how it should be used.

• Maintains regular communication with Epic representatives and work with the Epic representatives and GHS' end user community to ensure the system meets the organization’s needs.

• Provides end user support during implementation; able to serve as an application expert to assist in application roll-out.

• Applies proven communication, analytical and problem-solving skills to help identify, communicate and resolve system issues to maximize system potential.

• Performs other duties as assigned.

Supervisory/Management Responsibility

• This is a non-management job that will report to a supervisor, manager, director, or executive.

Minimum Requirements

• Education - Bachelor's degree in Information services, health administration, business administration, health sciences or related field of study

• Experience - Two (2) years of Epic or integrated EMR experience

​

In Lieu Of

• In lieu of the educational and experience requirements listed above, an Associate degree in Computer Science or related field of study and four (4) years of related Information Technology experience in a Business Computer Science, or health care setting may be considered.

• In lieu of the educational and experience requirements listed above, a High School Diploma or equivalent and seven (7) years related Information Technology experience in a business, computer science, or health care setting may be considered.

• In lieu of the educational and experience requirements listed above, one (1) year of Epic build and/or support experience may be considered.

Required Certifications, Registrations, Licenses

• Epic Module Certification as required by the position

• CPHIMS preferred

​

Knowledge, Skills and Abilities

• Presentation skills

• Communication skills

• Interpersonal skills

• Ability to multi-task

Work Shift

Day (United States of America)

Location

Colonial Life Building

Facility

7001 Corporate

Department