JOB SUMMARY & SCOPEWill specialize in wireless site surveys and assessments, playing a crucial role in designing, optimizing, and troubleshooting wireless networks for enterprise-level clients. Key responsibilities include understanding clients' specific wireless network needs, conducting comprehensive site surveys, and providing expert assessments to ensure optimal wireless performance and reliability. Additionally, the ESE will assist in the installation of Print/Apply Technology, RFID, Bluetooth ID, and other technologies as needed. This position requires extensive travel up to 100% of the time.
KEY ACCOUNTABILITIES- Wireless Site Surveys: Perform in-depth site surveys to assess and evaluate the wireless network environment, including signal strength, interference, and coverage areas.
- Wireless Network Assessments: Conduct detailed assessments of existing wireless networks to identify potential bottlenecks, security vulnerabilities, and performance issues.
- Network Design: Collaborate with clients to design and recommend wireless network solutions tailored to their specific requirements, considering factors such as capacity, coverage, and security.
- Troubleshooting: Investigate and troubleshoot complex wireless network issues, proposing and implementing effective solutions to optimize performance.
- Documentation: Create and maintain detailed documentation of wireless site surveys, assessments, and network design proposals.
- Client Engagement: Work closely with clients to present survey findings, assessment reports, and design recommendations, ensuring clear communication and understanding.
- Wireless Technology Expertise: Stay up to date with the latest wireless technologies, standards, and best practices to provide clients with innovative and efficient solutions.
- Team Collaboration: Collaborate with cross-functional teams, including network engineers, project managers, and sales teams, to ensure seamless project execution.
- Ability to interpret engineering drawings (Mechanical & Electrical)
- Ability to travel weekly to customer sites.
- Ability to handle difficult customer situations.
- Ability to multitask and work under pressure situations demonstrating a flexible work style.
- Independent self-starter and worker, as well as a conscientious team player.
- Build open and transparent communications both internally and externally, i.e., with key customers, clients and other partners.
- Perform other duties as assigned. (Print/Apply. RFID, Bluetooth ID, other technologies)
EDUCATION + EXPERIENCE + KEY TRAITS- Bachelor's degree in a relevant field such as electrical engineering, computer science, or 3+ years of relevant experience.
- Proven experience in conducting wireless site surveys and network assessments for enterprise-level clients.
- Strong knowledge of wireless networking protocols and technologies (e.g., Wi-Fi, 802.11ac/ax, RF interference mitigation).
- Proficiency in wireless survey tools and software (e.g., Ekahau, AirMagnet).
- Familiarity with network security concepts and best practices.
- Excellent analytical and problem-solving skills.
- Exceptional communication and presentation skills.
- Relevant certifications (e.g., CWNA, CWNP, CCNA Wireless) are a plus.
- Ability to work independently and as part of a team.
- Available to work some evening and weekend hours or varying work patterns depending on market needs.
- Occasional international travel is possible to support global customers.
- Ability to proactively and productively work remotely, as well as within a team environment.
- Valid Driver's License without restriction.
- Qualified applicants must legally be authorized to work in the country the role is in.
TYPICAL PERFORMANCE TARGETS- SERVICE DELIVERY: Sustained, measured excellence in project & process delivery
- COST TO SERVE: Sustained, measured excellence in delivery efficiency with expected continuous improvement
- INNOVATION: Step changed delivery in safety, quality, and/or cost
LANGUAGE SKILLS- Primary language used in daily operations is English. Additional primary company languages include Spanish, French, and Dutch.
- Read and interpret documents, procedure manuals and various correspondence from both internal and external.
- Speak effectively, both individually and before groups of both external customers and/or various levels of employees within the organization.
SUPERVISION- Role does not require supervision of direct and indirect reports.
- Extensive travel, up to 100% of the time
DECISION MAKING + REASONING- Able to take accountability and responsibility for business target delivery and decision making.
WORKING RELATIONSHIPS- Customer Service Engineers
- Solution Engineers
- Field Services Installation Specialists
- Sales/Sales Management
- Peak Management Team
- Customer Management/Customer
- Project Managers
PHYSICAL REQUIREMENTSActivityAmount of TimeNoneUnder 1/31/3 to 2/3Over 2/3Stand
X
Walk
X
Sit
X
Use hands to finger, handle, or feel
X
Reach with hands and arms
X
Climb or balance
X
Stoop, kneel, crouch, or crawl
X
Talk or hear
X
Lift Up to 25lbs
X
