About the TeamThe Customer Marketing team showcases real-world customer outcomes through storytelling, proof, and structured advocacy programs. We partner closely with GTM, Product Marketing, Communications, Creative, Events, Legal, and regional teams to bring customer impact to life.
Enterprise customer relationships are a core part of this motion. Strong relationship management helps OpenAI identify high-quality customer advocates, build trust with senior stakeholders, and turn customer outcomes into credible proof points across sales, events, campaigns, and executive moments.
About the RoleAs an Enterprise Relationship Manager on the Customer Marketing team, you will own and grow relationships with strategic enterprise and Fortune 500 customers who can participate in advocacy, references, storytelling, events, customer executive programs, and C-suite co-marketing.
You will partner with Enterprise Marketing, Events, GTM, Product Marketing, Communications, Legal, Product, and executives to identify executive customer-program opportunities, prepare C-suite stakeholders, navigate sensitive approvals, and turn customer advisory and co-marketing moments into broader advocacy, proof, and business impact.
This role is expected to be based in San Francisco, CA, and three days a week in office.
In this role, you will:- Build and manage a prioritized portfolio of enterprise customer relationships for customer marketing and advocacy.
- Identify customers with strong outcomes, executive sponsorship, and readiness for references, events, storytelling, and co-marketing.
- Create account-level advocacy plans in partnership with GTM and Customer Success teams.
- Support and scale executive customer programs, including customer selection, stakeholder preparation, programming, follow-up, and feedback loops.
- Serve as a trusted point of coordination for customer stakeholders through advocacy, approval, and publication processes.
- Partner across Enterprise Marketing, Events, GTM, Product Marketing, Communications, Legal, and Creative to prepare customer stakeholders and connect executive customer moments to broader advocacy and proof.
- Build repeatable processes for relationship tracking, executive customer programming, customer readiness, approvals, and advocacy follow-through.
You might thrive in this role, if you:- Have 7+ years of experience in customer marketing, customer advocacy, executive customer programs, customer advisory boards, strategic partnerships, enterprise account leadership, or related work, with direct experience supporting Fortune 500 or global enterprise customers.
- Are credible and composed with C-suite customer stakeholders, senior internal executives, and cross-functional partners in high-trust environments.
- Can balance customer trust with business needs and a high bar for accuracy.
- Have strong judgment about which customer opportunities are strategically valuable.
- Can influence across Sales, CS, PMM, Comms, Legal, Events, and Creative without direct authority.
- Are highly organized and able to manage multiple customer workstreams with urgency.
