Ceros

Enterprise Relationship Manager

Ceros$100K — $120K *
US-AnywhereRemote in United States
Enterprise Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3-7+ years in quota-carrying SaaS sales roles, focusing on enterprise accounts
  • Demonstrated success in driving upsell and cross-sell revenue
  • Proficiency in account retention strategies and reducing churn
  • Experience with complex, multi-stakeholder deal navigation
  • Skill in structured account planning and organizational mapping
  • Expertise in consultative sales cycles with executive engagement
  • Familiarity with CRM platforms like Salesforce or HubSpot
  • Background in marketing or creative technology preferred
  • Use of AI tools to enhance sales workflows
  • Strong autonomy and ownership mindset

Responsibilities

  • Own the complete expansion cycle: pipeline development to renewal
  • Proactively seek new opportunities across diverse business units and geographies
  • Develop and implement strategic account plans based on analysis and growth hypotheses
  • Engage multiple stakeholders to enhance deal size and account involvement
  • Accountable for revenue outcomes, including expansion and risk management
  • Collaborate with Customer Success for aligned growth and renewal strategies
  • Lead consultative sales processes linked to measurable business goals
  • Facilitate demos and proofs of concept to validate new use cases
  • Navigate complex enterprise procedures involving procurement and legal
  • Maintain diligent pipeline management and provide accurate forecasts
  • Act as customer advocate to relay insights to Product and GTM teams

Benefits

  • Remote-first work culture
  • Stock options available
  • Comprehensive health insurance plan
  • 401K matching contributions
  • Paid parental leave: 16 weeks for primary, 4 weeks for secondary caregivers
  • Flexible vacation and paid sick leave
  • Home office setup stipend
  • Provision of high-quality tech gear (e.g., Macbook Air)
  • Stipend for collaborative and educational experiences
  • Access to coworking spaces globally
Full Job Description
Location: Remote within the US

↑ Reporting Into: Head of Sales

Compensation: $100,000-$120,000 base salary, plus target variable compensation, for a total expected compensation of $170,000-$190,000+, depending on qualifications and experience.

The Role

This is a strategic relationship management role focused on growing and retaining revenue within existing enterprise accounts.

You'll be responsible for identifying and unlocking new opportunities within some of the world's top brands-selling into new teams, divisions, and use cases-while also owning the commercial health of your book of business. This is a proactive, consultative sales motion focused on driving meaningful revenue growth within your book of business.

You'll partner closely with Customer Success and leadership to align expansion with renewal strategy, while independently building relationships, generating pipeline, and closing expansion and renewal deals across complex organizations.

Key Responsibilities
  • Own the full expansion cycle: create pipeline → close → expand→ renew within existing enterprise accounts
  • Proactively source new opportunities across business units, teams, and geographies
  • Build and execute strategic account plans grounded in org mapping, whitespace analysis, and clear growth hypotheses
  • Multithread across marketing, design, product, and executive stakeholders to increase deal size and account penetration
  • Own commercial outcomes for assigned accounts, including expansion, retention, risk identification, and forecasting
  • Partner closely with Customer Success to align expansion with renewal strategy and long-term account growth
  • Lead consultative, value-driven sales cycles tied to measurable business outcomes
  • Run compelling demos, pilots, and POCs that validate new use cases and accelerate adoption
  • Navigate complex enterprise procurement, legal, and stakeholder environments
  • Maintain strong pipeline discipline and deliver accurate forecasts
  • Act as the voice of the customer-bringing insights back to Product and GTM teams, especially as we evolve our AI offering

Practical stuff we anticipate you having
  • 3-7+ years of quota-carrying SaaS sales experience, including selling into enterprise organizations
  • Proven success driving expansion revenue (upsell/cross-sell) within existing accounts
  • Experience managing account retention and mitigating churn risk in a subscription or SaaS environment
  • Experience navigating complex, multi-stakeholder deals and building relationships across an organization
  • Ability to identify and create new opportunities within accounts through structured account planning and org mapping
  • Strong execution of consultative sales cycles, including engaging executive stakeholders
  • Familiarity with CRM tools like Salesforce or HubSpot
  • Experience selling marketing, creative, or adjacent technology preferred
  • AI-forward in your workflow-using AI tools to improve prospecting, personalization, and efficiency
  • High ownership mindset with the ability to operate autonomously

Key Things to Know
  • This is a full-time position
  • This is a remote-first role
  • You'll be working with some of the most recognizable brands in the world
  • High impact-this role directly drives net revenue retention and account growth
Benefits

Global remote-first organization

Stock options

Premium health insurance

401K matching

Paid parental leave after a year of employment: 16 weeks for primary caregivers, 4 weeks for secondary caregivers

Flexible vacation days

Paid Sick days

Stipend for your home office setup

Excellent gear (Macbook Air, external monitor, etc.)

Stipend towards experiences in which Cerosians can collaborate, educate, and create social connections with one another

Unlimited access to co-working spaces around the globe

Pay range varies depending on qualifications and experience

Base Salary

$100,000-$120,000 USD

About Ceros

Ceros is a cloud-based design platform that allows marketers and designers to create interactive content without the need for coding. The company's platform includes a variety of tools and features, such as drag-and-drop design, animation, and analytics. Ceros has worked with a variety of clients across industries, including Adobe, Red Bull, and United Airlines. The company is headquartered in New York City and has a team of experienced designers, developers, and marketers.
Learn more about Ceros
Size
200 employees
Industry

Similar Jobs

More Jobs at Ceros

More Enterprise Technology Jobs

Find similar Enterprise Relationship Manager jobs: