Full Job Description
GENERAL FUNCTION:
Support role for transformation process improvement initiatives which support the Bank's strategic focus areas. Fosters strong partnership and collaboration with all line of business teams along with internal partners to achieve desired outcomes. Leverages Lean Six Sigma and business acumen to execute using a consistent, data-driven approach. This role will oversee the successful execution of one or many simultaneous strategic initiatives.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Ongoing Coordination of Training:
3Works closely with the Director, Process Optimization to understand the Lean Process Automation strategy and to develop and support all learning needs.
3Directly responsible for ongoing enrollment management of training including identification of individuals to be enrolled, enrollment of individuals into the appropriate training programs, and proactively maintaining the backlog of individuals to be enrolled in training programs.
3Partners with team leads, key leaders and stakeholders in LOBs, training vendors, and Learning & Development.
3Maintain visibility, transparency, and regular communications regarding training availability, enrollment, completion, and any related information.
3Manage and investigate issues related to training and training management processes, troubleshoot situations and provide resolution.3Monitor and maintain information on partnered training vendor portals as needed.
3Coordinate with Human Capital Shared Services team as needed to maintain accurate information in Fifth Third Learning Management System (LMS) as needed.
3Manage and monitor purchase orders and invoicing related to training vendors, as needed a0
3Manage list of certified Black and Green Belts
3Update Landing page to reflect current training related information, as needed
3Plan and execute regular graduation / celebration events for those who complete training
3Remove obstacles and demonstrate a bias for action.
3Manage multiple, concurrent and complex priorities.
3Establish and continually improve processes and operating rhythms of training coordination and advisement. a0
3Provide recommendations and perspectives on new and existing processes that help to strengthen training and create sustainability.
3Provide seamless and client-focused support to employees, partners and managers.
Ongoing Support for Senior Process Optimization Advisor
3Partners with Senior Process Optimization Advisor on defining projects for students to complete as part of Lean Six Sigma certification.
3Provides coaching and support to students in the Lean Six Sigma certification program to ensure understanding and application of the content.
3Monitors students progress on all learning needs. Works closely with students to stay on track and supports removal of barriers as necessary.
3Oversees development and upkeep of content of supplemental tools training to support Lean Process Automation.
3Leads instruction of supplemental tools training in conjunction with the Lean Six Sigma certification program. Integrates hands-on experience into learning to ensure application.
3Support training by facilitating simulations, running meetings, and delivering basic information to participants in a meeting or classroom setting as needed
3Set program participants performance expectations and partner with key stakeholders to hold them accountable. a0
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
3Demonstrate ability to execute an ongoing, detail-oriented training enrollment process. a0
3Must have a bachelor's degree.
3Excellent written and oral communication skills required.
3Must have strong organizational, interpersonal and presentation skills to be effective with multiple client groups at all levels.
3Must be proficient in all Microsoft desktop applications.
3Must be comfortable with technology including SharePoint, Teams, learning management systems.
3Minimum 2 years' experience leading process improvement efforts.
3Must be Lean Six Sigma Blackbelt certified and willing to audit Fifth Third specific training within the first 6 months.
3Demonstrated proficiency with Lean tools/methods.
3Knowledge of process mapping, process modeling, process mining, task mining, data visualization, and data analytics tools
3Understanding of the Banking Industry, its financial components, and the issues facing it.
3Team-oriented, flexible, able to motivate people. Highly collaborative.
3Possesses the conceptual/analytical skills, global perspective, understanding of the risk, regulatory and competitive aspects of the global banking and financial services industry is required.
3Possesses a reputation of having high ethical standards.
3Strong commitment to growing and developing the community of practice including training, coaching and mentoring.
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Enterprise Process Optimization Advisor
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. a0You can learn more about those programs on our 53.com Careers page at: or by consulting with your talent acquisition partner. a0
LOCATION -- Cincinnati, Ohio 45202
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes 6 no matter how they are submitted 6 will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.