We're looking for an experienced client-facing
Enterprise Manager - Life Sciences to support-and in some cases, lead-our relationships with life sciences partners (pharma, biotech, and medical devices). You will be the primary point of contact for your clients and will work with them to ensure impeccable service and thoughtful guidance on getting the most out of RxVantage's expanding offerings and capabilities. The right candidate is a natural at connecting with clients and making them feel supported.
What you'll be doing:- Manage our client verification efforts, which require consistent communication to ensure clients are in compliance with data requirements.
- Manage a small book of business within the Enterprise Life Science client portfolio, delivering and elevating value across existing partnerships.
- Conduct analysis (including using Tableau & Excel) and provide data-driven presentations to customers on RxVantage's business impact and opportunities.
- Serve as the primary point of contact for customers and as the main channel of communication between established Enterprise Life Science clients and internal team members.
- Drive successful, consistent, and on-time renewals and effectively partner with sales to identify and support upsell and expansion opportunities.
- Develop a deep understanding of the customer's business, challenges, objectives, and key stakeholders.
- Collaborate with RxVantage's implementation and operations team to ensure timely and successful new client onboarding and continuous service delivery.
- Support our Enterprise Clients participating in our Brand Space and Launch Acceleration programs by leading the development and completion of brand space pages, including sharing creative assets with clients, revising as needed, and receiving approvals.
The ideal candidate:- 3+ years of experience in client services, consulting, sales, or customer success in life sciences
- 3+ years of experience working directly with clients within the pharmaceutical "pharma" industry (does not include pharmacy)
- Exceptional communication skills and executive presence (both written and verbal), creating presentations with a cohesive and engaging storyline
- Consistently produces high-quality work with minimal oversight
- Demonstrates exceptional attention to detail while managing multiple priorities
- Delivers polished, error-free communications and deliverables
- Comfortable understanding and reporting data and performance metrics, with the ability to tell a story and provide recommendations
- Strong organizational skills with the ability to structure a plan, align stakeholders, and see it through to execution
- Entrepreneurial mindset: you take initiative, work around blockers, and seek creative ways to raise the bar
- Demonstrated ability to work independently as well as in a collaborative, cross-functional team and partner environment
- Passion for science and technology-you believe in the amazing impact our clients have on humanity and are passionate about new technologies and their potential impact on the status quo
- Maintains a solutions-first mindset when navigating obstacles or ambiguity
- Experience with Salesforce or other CRM
- BS or BA required
Benefits:- Competitive Salary
- 100% Company-Paid Premiums for Employee's Medical Health (HDHP 4500), Vision, and Dental Plans + $4,400 company sponsored contribution into an HSA
- Short-term and Long-term Disability
- Life Insurance
- 401k Matching
- Work from Anywhere within the US
- Flexible PTO
- Paid Parental Leave
- Post-Parental Leave Program - $5k stipend to assist with expenses, 4 week 100% paid "Ease-Back" return to work transition period
- Starter+ Membership to Wellhub (access to over 5k gyms and studios)
- Charitable donation matching
Location:Our
"Work from Anywhere" (within the United States) philosophy is aimed at making sure that we recruit a diverse range of thought leadership to ensure that our technology is better able to serve local health care providers. Our goal is to hire the country's top talent and allow them to create an environment where they can do their best work. PLEASE NOTE: Our "work from anywhere" only applies to the continental U.S. where our open roles are posted.
