Salary : $73,567.94 - $128,743.89 Annually
Location : FX. CTY. GOVERNMENT CENTER, 12000 GOVERNMENT CENTER PKWY., FAIRFAX (EJ32), VA
Job Type: FT Salary W BN
Job Number: 26-01283
Department: Information Technology
Opening Date: 08/22/2026
Closing Date: 8/28/2026 11:59 PM Eastern
Pay Grade: S25
Posting Type: Open to General Public

Job Announcement

This is a cross-functional technical support position designed to provide flexibility across multiple customer-facing technology services. While the primary assignment will support the Mobility Services team, this position will also assist other Customer Experience teams as operational priorities evolve, including the Enterprise Service Desk, PC Lifecycle Program, Video Teleconferencing (VTC), Multifunction Devices (MFD), and other enterprise support initiatives.

This position is eligible for a hybrid work schedule; however, candidates should expect to work primarily onsite. Because the role provides hands-on technical support across multiple Customer Experience teams, regular in-person attendance is an essential function of the position.

Employment Standards
MINIMUM QUALIFICATIONS:

High school diploma or GED ; plus four years relevant experience; or IT job-related course work from an accredited college or trade school in computer science, computer information systems, data processing, information management or a closely related field is preferred.

NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background check to the satisfaction of the employer.

PREFERRED QUALIFICATIONS:

• Strong knowledge and experience providing technical support for desktop computers, laptops, mobile devices, or other enterprise IT hardware and software in a Microsoft enterprise environment.
• Experience supporting mobile devices, including iOS (iPhone and iPad) including provisioning, configuration, troubleshooting, or lifecycle management.
• Experience with ServiceNow, including ticket lifecycle management and trend analysis
• Experience providing direct customer support in an IT help desk, technical support, or customer-facing technology environment.
• Experience troubleshooting Video Teleconferencing (VTC) systems and multifunction devices (MFDs)
• Working knowledge of enterprise asset management practices
• Experience with AI-assisted service desk tools and automated troubleshooting solutions
• Strong interpersonal, customer service, and communication skills

PHYSICAL REQUIREMENTS:
Work is generally active and performed in a dynamic office and field environment. The position requires the ability to lift and transport computers and peripheral equipment during installations, moves, and replacements. All duties performed with or without reasonable accommodations.

SELECTION PROCEDURE:
Panel interview and may include exercise.

#LI-JY1
Merit Positions

Fairfax County is proud to offer employees an attractive and comprehensive benefits program, including the following:

• Medical/Vision/Dental Insurance Coverage
• Group Term Life Insurance
• Long Term Disability
• LiveWell Program
• Flexible Spending Programs
• Paid Leave (annual, sick, parental, volunteer activity, and more!)
• Paid Holidays
• Deferred Compensation
• Employee Assistance Program
• Employees' Child Care Center
• Continuous Learning Opportunities

Please click for a summary of our benefits.

NOTE: Fairfax County Government is a qualifying employer under the Public Service Loan Forgiveness program. For more information about the PSLF program:

For additional details please visit the
Non-Merit Positions

1. Non-Merit Benefit Eligible: scheduled to work a minimum 1,040 hours and no more than a maximum of 1,560 hours in a calendar year.
   • Medical/Vision/Dental Insurance Coverage
   • Flexible Spending Program
   • Deferred Compensation
2. Temporary: scheduled to work a maximum of 900 hours in a calendar year.
   • No benefits

01

What is the highest level of education that you have completed?

• Less than 12th grade
• High school diploma or GED
• Some college
• Associate's degree
• Bachelor's degree
• Master's degree
• Doctorate degree

02

If you answered "Some college" for the highest level of education completed, please indicate the number of quarter or semester hours you have completed towards a degree.

• Less than 45 quarter hours
• 45 to less than 90 quarter hours
• 90 to less than 135 quarter hours
• 135 to less than 180 quarter hours
• 180 or more quarter hours
• Less than 30 semester hours
• 30 to less than 60 semester hours
• 60 to less than 90 semester hours
• 90 to less than 120 semester hours
• 120 or more semester hours
• Not applicable

03

Please indicate all major(s) or minor(s) for your completed degree(s). Check all that apply.

• Computer science
• Information technology
• Computer information systems
• Information management
• Other (related field)
• Other (non-related field)
• Not Applicable

04

If you answered "Other (related field)" or "Other (non-related field)" for the previous question, please list all of your majors and minors. If this question does not pertain to you, or you do not have a degree, enter "Not applicable".
05

Have you completed course work from an accredited college or trade school in computer science, computer information systems, data processing, information management or a closely related field?

• Yes
• No

06

How many years of full-time equivalent experience do you have providing relevant IT support?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four or more years

07

How many years of full-time equivalent experience do you have providing technical support for desktop computers, laptops, mobile devices, or other enterprise IT hardware and software in a Microsoft enterprise environment?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five or more years

08

How many years of full-time equivalent experience do you have supporting enterprise mobile devices (e.g., iPhone, iPad, Android devices), including provisioning, configuration, troubleshooting, or lifecycle management?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five or more years

09

Which of the following best describes your experience using an IT Service Management (ITSM) platform (e.g., ServiceNow, Jira Service Management, Remedy, Cherwell, Ivanti, or similar) to manage incidents, service requests, or asset records?

• No experience
• Limited experience
• Regular user of an ITSM platform
• Advanced user responsible for managing or administering ITSM processes

10

How many years of full-time equivalent experience do you have providing direct customer support in an IT help desk, technical support, or customer-facing technology environment?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five or more years

11

How many years of full-time equivalent experience do you have troubleshooting VTC systems and multifunction devices (MFDs)?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five or more years

12

How many years of full-time equivalent experience do you have with AI-assisted service desk tools and automated troubleshooting solutions?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five or more years

13

This position is a hybrid role with the majority of work performed onsite. The successful candidate will primarily support the Mobility Services team but may also provide technical support across other Customer Experience teams, including the Enterprise Service Desk, based on operational needs. Are you willing and able to work in this environment?

• Yes
• No

Required Question