Enterprise Insurance Systems Manager to join our team. Reporting to the Sr. Manager of Enterprise Technology & Information Security, this remote role owns the insurance business systems Veracity runs on and leads the team of administrators behind them. Success is measured in business outcomes - adoption, cycle time, data quality, and customer experience - not ticket counts. They must understand the insurance business itself well enough to know when a system limitation is a configuration problem versus a workflow problem versus a compliance problem, and be able to make that call credibly with underwriting, service, and compliance stakeholders.
Key Responsibilities- Set and drive the vision for the insurance-systems portfolio - publish and maintain a 6-12 month roadmap tied to company priorities and run structured feedback loops with sales, service, operations, and marketing leaders so the systems demonstrably solve business problems
- Own day-to-day administration, configuration, and change decisions within the portfolio - recommend lifecycle, vendor, and spend decisions to the Sr. Manager with clear options, costs, and impacts - and escalate cross-pillar changes or anything touching enterprise security or compliance standards
- Manage, coach, and develop the admin team - set goals, run one-on-ones, and build cross-training so no platform depends on a single person, starting with AMS360
- Own the systems register for the portfolio - drive adopt, expand, replace, and retire recommendations based on business value, risk, total cost of ownership, and user adoption
- Run a single intake process for system requests across the three companies, with a visible backlog and priorities set against business outcomes
- Own uptime, access controls, configuration standards, a change calendar with risk-based approvals, and audit readiness for the portfolio
- Own renewals, license optimization, SLAs, and vendor performance reviews for portfolio vendors - negotiate with Finance and Legal support
- Partner with InfoSec/GRC and the Risk Manager on least-privilege access, data handling, insurance-regulatory requirements, and SOC 2 evidence for these systems
- Coordinate with the Delivery & Automation team on integrations and automation - safeguard data quality across systems and keep configuration and runbook documentation current as a standard, not an afterthought
- Required to perform other duties as requested, directed, or assigned
Requirements and QualificationsRequired- 5+ years owning or administering enterprise SaaS platforms - CRM, agency/policy management, or ERP class - with demonstrated accountability for business outcomes, not administration alone
- 2+ years directly managing people: hiring, coaching, and developing platform administrators or analysts
- Track record turning competing stakeholder demands into a prioritized roadmap and shipping measurable improvements
- Vendor, license, and budget management experience
- Technical fluency - comfortable with integrations, APIs, reporting and data tools, and automation concepts
- Clear written communication and documentation discipline
- Working knowledge of the full insurance policy lifecycle and how each stage - quote, bind, endorse, renew, cancel, claims - generates data, documents, and handoffs that agency management systems must support cleanly
- Familiarity with agency operations across distribution models including MGA, wholesale brokerage, retail agency, and InsurTech - and how carrier relationships, compliance obligations, and licensing requirements shape how these systems are configured
Preferred- Insurance industry experience - agency, brokerage, MGA, carrier, or insurtech; candidates who understand insurance workflows and terminology will rank first
- Hands-on AMS360 or a comparable agency management system
- HubSpot or Salesforce-class CRM certification
- Formal change-management exposure such as ITIL or equivalent
- Experience across multiple distribution models - MGA, wholesale, retail, or InsurTech - as Veracity's system needs vary meaningfully by division
- Familiarity with surplus lines filing or insurance licensing workflows, or willingness to partner closely with Compliance and Licensing functions on system requirements tied to those processes
Perks- Health, dental, and vision plans
- Amazing work-life balance with 4 weeks of Paid Time Off
- 10 Paid Company Holidays with 2 floating holidays
- 401K Programs with employer match
- Personal assistance programs for support in a healthy personal and work life
Compensation Range:$125k/yr - $145k/yr 
