Position Summary

This position leads and manages the Enterprise Infrastructure Section and its five component teams: (1) Facilities Infrastructure and Innovative Technologies (FIIT); (2) Desktop Support; (3) Server Support; (4) Telecom Support; and (5) the Field Support. This unit provides infrastructure services for the other BTM sections and all the organization's locations.

This position is responsible for the DOC's internet access including filtering and Voice over Internet Protocol (VoIP) telecommunications along with first tier installation and support for all information technologies ranging from computers to surveillance systems, desktops/laptops, printers to Body Worn Cameras (BWCs), from first call to final resolution.

Specific duties of this section include: all types of electronic communications, from cellular to digital to video; DOC's servers and virtual servers at all DOC locations and the DET Data Centers including support for cloud services; delivery and setup of all electronic equipment throughout DOC, from PCs to iPhones to medical gear; remote and in-person maintenance on all DOC IT equipment. This section also manages DOC's unmanned aerial vehicles generally termed as UAVs and more commonly as drones.

Salary Information

The starting pay is between $124800 and $135657 per year, plus excellent benefits. Pay will be set in accordance with the Compensation Plan and Wisconsin Administrative Code in effect at the time of hire. The pay schedule/range is 70-02. A two-year Career Executive trial period is required.

In addition to meaningful and rewarding work, we offer a competitive benefits package featuring:

• Substantial leave time including at least 3.5 weeks of vacation to start, 9 paid holidays, and ample accrued sick time that rolls over each year.
• Insurance : Excellent and affordable health, dental, vision, and life insurance.
• An exceptional pension plan including a lifetime retirement payment.
• An optional tax-advantaged 457 retirement savings plan .
• The Well Wisconsin Program helps participants set health and well-being goals, track progress, stay motivated, and earn incentives.
• Our Employee Assistance Program offers employees and their immediate family a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being.
• DOC is a qualifying employer for the Public Service Loan Forgiveness program.
• Please click here for a summary of State of Wisconsin employment benefits or click here to explore employment benefits on the website.

To help you understand what your benefit package would be worth, please see the Total Rewards Calculator here .

Job Details

Applicants must be legally entitled to work in the United States (i.e., a citizen or national of the U.S., a lawful permanent resident, an alien authorized to work in the U.S. without DOC sponsorship) at the time of application. The Department of Corrections will conduct criminal background checks on applicants prior to selection to determine whether the circumstances of any conviction may be related to the job being filled. Upon hire, all new DOC employees are subject to fingerprinting.

The Department of Corrections may conduct pre-employment drug screens. Any applicant who is offered employment in a position which requires a pre-employment drug screen must pass the screen as a contingency to employment.

NOTE: This position is eligible to work remotely up to 3 days per week. For positions that allow remote working flexibility, working outside of Wisconsin will not be allowed.

Qualifications

Minimally qualified applicants will have experience:
• Supervising and managing employees (hiring; evaluating work performance; directing, coaching, and mentoring team members, etc.).
• Managing and implementing application development projects (resource management, ongoing support, technology selection, analysis, and design, etc.).
• Consulting and coordinating with customers on IT business needs and requirements.

In addition to the above, well-qualified applicants will have experience:
• Developing and implementing organizational wide IT standards.
• Setting strategic direction and oversight for the development, configuration, and support of IT systems, specifically IT Infrastructure Operations, such as server, network, and workstation support.
• Budgeting, planning, and allocating resources to support the organization's mission and business priorities.
• Establishing and maintaining collaborative relationships at all levels of the organization including executive and management-level leadership.

How To Apply

To apply, click on "Apply for Job" to start the application process. Follow the steps outlined in the application process and submit your application. Permanent classified employees who are eligible for consideration as a transfer or voluntary demotion must complete the application process in order to be considered.

Applicants should attach a letter of qualifications and resume detailing their training and experience relating to the qualifications mentioned above. It is not necessary to include references at this time. Your letter of qualifications and resume will be evaluated and is considered the assessment for this position and should be limited to a maximum of two pages each.

Your submission will be evaluated by one or more job experts. The most eligible candidates will be invited to participate in the next step of the selection process. The Department of Corrections has created extra guidance to assist you in developing your resume and letter of qualifications, if interested please click here.

Questions can be directed to Phia Vang, Human Resources Specialist at [email protected] .

Deadline to Apply

Online applications and materials must be submitted by 11:59pm on August 4th, 2026.

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