We9re looking for a bilingual Enterprise Implementation Consultant to join our team. In this customer-facing role, you9ll partner with enterprise customers to lead successful implementations, drive adoption, and deliver an exceptional onboarding experience. You9ll serve as a trusted advisor throughout the implementation journey, helping customers achieve value quickly while collaborating cross-functionally with internal teams to ensure long-term success.
What you9ll do:- Manage complex, multi-phase enterprise software implementations, balancing cross-functional stakeholders and change management to deliver successful deployments over extended project timelines.
- Lead customer interactions and communications throughout the implementation lifecycle, identifying opportunities to maximize product value, drive adoption, and ensure long-term customer success.
- Serve as the client manager during implementation to understand their business operations, manage client expectations and ensure end-user satisfaction.
- Deliver formal training to client project team members and/or end-users.
- Provide knowledge transfer to internal team members throughout the onboarding process.
- Provide support by demonstrating knowledge of products, services, and best practices.
- Track and communicate client issues and proactively troubleshoot and resolve problems.
- Manage multiple accounts, deadlines, and milestones.
- Demonstrate industry knowledge and expertise through workflow recommendations and ability to communicate about client9s maintenance, operations, and management needs.
- Collaborate with internal colleagues on product, sales, account management, and other initiatives - past experience in one or more of these areas is a plus
About you:
- Relevant experience supporting enterprise customers in one or more of the following: software implementation, customer onboarding, application engineering, business consulting, maintenance, reliability, operations, engineering, and/or construction.
- Fluent in both English and Spanish, with the ability to confidently communicate and deliver implementation in both languages in a business setting.
- Experience managing complex implementations and multiple stakeholder groups.
- BEng degree or equivalent years of experience.
- Experience in manufacturing, industrial, maintenance, or similar space is a benefit.
- Excellent communication, presentation, facilitation, time management, and interpersonal skills.
- Excellent client relationship skills and ability to manage client expectations.
- Understanding of business requirements definition, review of functional specifications, user training, and deployment.
- Ability to manage multiple priorities and perform well in a fast-paced environment while maintaining a high level of quality and client satisfaction.
- Savvy with technology and capacity to become an expert in our software in a short period of time.
- Self-starter comfortable working with minimal oversight and tight deadlines.
- Membership in one or more professional organizations and/or professional certifications related to this role is a plus.
- Ability to learn the MaintainX product within 30 days to advise customers.
What9s in it for you:
- Competitive salary and meaningful equity opportunities.
- Healthcare, dental, and vision coverage.
- 401(k) / RRSP enrollment program.
- Take what you need PTO.
- A Work Culture where:
- You9ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist.
- We believe in meritocracy, where ideas and effort are publicly celebrated.
