Position Summary

The Enterprise Governance & Operations Program Manager serves as a strategic generalist focused on advancing governance, risk mitigation, operational maturity, and enterprise support initiatives across the organization. This role exists to ensure critical governance, legal, compliance, operational resiliency, and back-office initiatives receive dedicated execution support and do not compete directly against revenue-generating or technology-focused project priorities.

The role operates cross-functionally and partners closely with Legal, Human Resources, Information Services, Security, Vendor Management, Operations, Finance, and executive leadership to research challenges, coordinate initiatives, improve processes, and drive organizational follow-through.

This individual will help transform ideas, observations, risks, and operational challenges into structured initiatives with measurable outcomes while increasing execution capacity across the organization.

Key Responsibilities

Governance & Risk Initiatives

• Coordinate and support governance, compliance, legal, operational resiliency, audit, and risk mitigation initiatives.
• Assist in organizing and advancing remediation efforts arising from audits, assessments, operational reviews, or identified risks.
• Support policy implementation, documentation efforts, governance workflows, and operational control improvements.
• Help ensure governance-oriented initiatives receive appropriate visibility, coordination, and follow-through.

Cross-Functional Program Support

• Partner with business leaders and operational teams to research issues, identify root causes, and assist in developing practical solutions.
• Coordinate initiatives that span multiple departments and require strong organization and stakeholder management.
• Assist with operational process improvement efforts and organizational efficiency initiatives.
• Support the development of reporting, tracking, documentation, and executive summaries related to projects and operational activities.

Operational Research & Problem Solving

• Conduct research and analysis related to operational, vendor, compliance, technology, process, or organizational challenges.
• Organize information from multiple stakeholders into actionable recommendations and structured work efforts.
• Help identify process gaps, inefficiencies, operational risks, and opportunities for improvement.
• Assist leadership teams in driving projects from concept through implementation and operationalization.

Organizational Throughput & Execution

• Increase execution capacity for leadership teams by helping coordinate initiatives, organize information, track progress, and facilitate follow-through.
• Help maximize the effectiveness and output of operational and support teams by reducing administrative and coordination burdens on senior leaders and specialists.
• Assist with prioritization, communication, and alignment across multiple concurrent initiatives.

Qualifications

• Strong organizational, analytical, and problem-solving skills.
• Ability to manage multiple priorities and operate effectively in ambiguous or evolving environments.
• Excellent written and verbal communication skills.
• Strong interpersonal skills with the ability to work across technical, operational, and executive teams.
• Ability to independently research issues, synthesize information, and drive initiatives forward.
• Demonstrated attention to detail while maintaining awareness of broader organizational objectives.
• Comfortable handling sensitive or confidential information with professionalism and discretion.

Preferred Experience

• Experience supporting cross-functional projects, operational initiatives, governance efforts, PMO activities, compliance initiatives, legal operations, or process improvement efforts.
• Familiarity with operational workflows, risk management concepts, or organizational governance practices.
• Experience working in regulated or operationally complex environments is preferred.

Characteristics of Success

• Naturally curious and resourceful.
• Highly dependable with strong follow-through.
• Comfortable navigating ambiguity and changing priorities.
• Able to balance structure and flexibility.
• Collaborative, diplomatic, and solutions-oriented.
• Operates with professionalism, sound judgment, and organizational awareness.

Reporting Structure

This role will work closely with executive leadership and partner extensively across operational, governance, legal, compliance, and support functions throughout the organization.