TeleTech

Enterprise Cybersecurity Trusted Enterprise Architect

TeleTech$112K — $257K *
Information Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years of ServiceNow development experience including customized module configuration
  • Proficient in automating workflows across multiple ServiceNow modules
  • Hands-on skills with ServiceNow front-end configuration tools
  • Strong stakeholder management skills and experience in technical design meetings
  • Experience integrating ServiceNow with prevalent security tools
  • Ability to develop data analytics solutions and dashboards from enterprise data lakes
  • HS diploma or GED required

Responsibilities

  • Customize and configure cybersecurity capabilities in ServiceNow and OutSystems
  • Design and implement custom workflows, integrations, and automation rules
  • Streamline cybersecurity processes such as issue identification and response
  • Engage with stakeholders to translate manual requirements into automated solutions
  • Contribute throughout the software development lifecycle
  • Gather requirements and develop solutions with minimal oversight
  • Enhance reporting and analytics capabilities using enterprise data

Benefits

  • Health, life, disability, and financial benefits
  • Paid leave and professional development opportunities
  • Tuition assistance and work-life balance programs
  • Recognition awards for exceptional performance
  • Flexible participation based on hours worked and eligibility requirements
Full Job Description
Enterprise Cybersecurity Trusted Enterprise Architect
The Opportunity:

The Mid-Level ServiceNow and OutSystems Cybersecurity Developer is instrumental in customizing, configuring, and enhancing the cybersecurity capabilities of the ServiceNow platform and OutSystems platform across multiple modules. This role is responsible for designing and implementing custom workflows, integrations, and automation rules to optimize the process related to cybersecurity process such as identification, response, and mitigation of cybersecurity issues and exception management. The role requires strong independence, stakeholder management, and the ability to translate complex, manual requirements into streamlined ServiceNow solutions, ensuring a cohesive security posture. Due to the nature of work performed within this facility, U.S. citizenship is required.

You Have:
  • 10+ years of experience in ServiceNow development, including customizing and configuring ServiceNow modules to meet organizational requirements through the design and implementation of custom workflows, integrations, and automation rules within the technology
  • Experience managing and automating workflows within ServiceNow modules, including Vulnerability Response (VR), Integrated Risk Management (IRM), Governance, Risk, and Compliance(GRC), Information Technology Service Management (ITSM), and the Configuration Management Database (CMDB)
  • Experience with daily use of ServiceNow front-end configuration tools, contributing across the software development lifecycle
  • Experience in stakeholder management and transitioning manual workflows to ServiceNow standard solutions, participating in technical design meetings while upholding development standards and best practices
  • Experience in integrating ServiceNow with widely adopted security tools across both public and private sectors
  • Experience developing data analytics solutions, leveraging the enterprise data lake, and creating insightful reports and dashboards
  • Ability to independently gather requirements, conduct research, and develop solutions with minimal oversight
  • HS diploma or GED


Nice If You Have:
  • Experience with OutSystems
  • Experience contributing to organizational knowledge bases and documentation skills
  • Ability to effectively translate technical concepts for non-technical stakeholders
  • Bachelor's degree
  • ServiceNow certifications, such as Certified Application Developer or Certified Implementation Specialist


Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $112,800.00 to $257,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.


About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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