TeleTech

Enterprise Cybersecurity Program Manager, Lead

TeleTech$99K — $225K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years in project management, particularly in cybersecurity or IT environments.
  • 5+ years leading technical cybersecurity projects.
  • Experience communicating with senior leadership and creating executive-level documentation.
  • Knowledge of cybersecurity technologies and strategies like Zero Trust and Data Protection.
  • Proficient in Agile project management tools like Jira and Confluence.
  • Bachelor's degree required; PMP or CompTIA Security+ certification preferred.

Responsibilities

  • Provide leadership for cross-portfolio cybersecurity projects from planning to completion.
  • Review project scope with a focus on cybersecurity impacts.
  • Assemble and direct cross-functional project teams, assigning tasks and tracking progress.
  • Mitigate risks and resolve conflicts during project execution.
  • Support portfolio teams to ensure timely delivery of cybersecurity capabilities.
  • Implement and manage components of the cybersecurity stack and tools.
  • Prepare and present briefings and reports to portfolio and senior leadership.

Benefits

  • Comprehensive health, life, and disability insurance.
  • Paid leave and work-life balance programs.
  • Professional development and tuition assistance.
  • Retirement benefits and financial wellness programs.
  • Recognition awards for exceptional employee performance.
Full Job Description
Enterprise Cybersecurity Program Manager, Lead
The Opportunity:

Provide technical project management leadership for multiple cross-portfolio cybersecurity projects through completion. Critically review project scope to ensure all potential cybersecurity impacts are addressed. Assemble cross-functional project teams including technical and subject matter experts, assign action items, and track progress. Leverage an understanding of cybersecurity technologies, tools, and processes to ensure all areas of scope are adequately addressed. Develop, enforce, and track project implementation timelines while balancing competing demands of engaged resources. Apply technical leadership, conflict resolution, and risk mitigation techniques to resolve implementation, deployment, and operational transition issues for all stakeholders. Identify and resolve potential technical execution gaps and serve as the trusted resource for overcoming delivery challenges throughout project execution. Proactively address challenging issues that arise during the project lifecycle including both resource and time constraints. Support Enterprise Cybersecurity (ECS) portfolio teams to ensure timely and quality delivery of capabilities and services. Implement components of the cybersecurity stack and cyber tools. Assist in soliciting and critically reviewing team inputs for required reporting. Brief portfolio and senior leadership as needed. Leverage Jira, ServiceNow, Smartsheet, and other tools for tracking and reporting as needed. Due to the nature of work performed within this facility, U.S. citizenship is required.

You Have:
  • 7+ years of experience in project management, including waterfall and Agile in a cybersecurity or IT environment, including schedule, risk, and scope management
  • 5+ years of experience with leading technical cybersecurity projects
  • Experience interfacing directly with senior leadership and providing executive summaries and narratives
  • Experience developing and managing executive-level documentation, reports, whitepapers, proposals, and briefings
  • Experience with cyber technologies, cyber tool capabilities, and cyber operations teams, including Zero Trust and Data Protection strategies
  • Experience with integrating complex applications into large, complicated environments
  • Experience in Agile project management utilizing Jira and Confluence
  • Ability to lead discussions and reach consensus among various stakeholders to conduct strategic planning, define business objectives, prioritize goals, and mitigate risks
  • Bachelor's degree
  • PMP or CompTIA Security+ certification


Nice If You Have:
  • 5+ years of experience leading technical projects utilizing Agile methodology in a cybersecurity or IT environment, including schedule, risk, and scope management
  • 2+ years of experience with cybersecurity requirements, policy, and process transformation
  • Experience using Jira and Smartsheet
  • Experience managing senior leadership and facilitating action management for leadership teams
  • Experience using Microsoft Suite, including Word, SharePoint, PowerPoint, Excel, and Teams
  • Bachelor's degree
  • PMP or CompTIA Security+ Certifications


Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $99,000.00 to $225,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.


About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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