WHAT YOU'LL WORK ONThis role requires a seasoned Customer Success Manager to grow our relationships with our enterprise-level clients. You will be an extension of their firm, helping them achieve their business goals in partnership with Qualia. You are responsible for delighting our customers through exemplary customer support and technical expertise, and maintaining and driving revenue growth. We're looking for that perfect blend of sales drive coupled with a customer-service mentality that will help us create loyal, happy customers.
RESPONSIBILITIES- Develop our enterprise accounts into our highest value customers who are strong advocates and promoters of our software
- Quarterback complex software implementations for top accounts
- Work closely with our onboarding team to develop strong relationships from the beginning and post-graduation
- Help design processes, structures, and tools to effectively scale account management best practices
- Provide day-to-day guidance and support to managed accounts
- Massively expanding customer value by working closely with customer sales teams
- Collaborate with the Product team to improve the experience for Qualia users on products sold
YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH- 3+ years of experience in Customer Success Management (CSM), or comparable experience within the Title & Escrow industry, ideally with hands-on exposure to Qualia
- Significant experience in enterprise and strategic account management or direct sales
- Experience owning, delighting, and growing top accounts
- Ability to drive revenue from top accounts through a consultative, relationship-driven sales approach
- Good listener who can understand customer needs and communicate Qualia's value proposition
- Ambitious, enthusiastic, tenacious, and a top-performer with a track record of consistently exceeding quota
- Experience with Salesforce preferred
- Ability to get into the weeds and solve problems independently
- Strong team player but still a self-starter
- Thrives in a multi-tasking environment and can adjust priorities on-the-fly
- Technically fluent
While this role is based in Austin, Texas, we're open to exploring remote possibilities for qualified candidates. We have other physical office locations in San Francisco, California, and Concord, New Hampshire.
Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, and a variety of internal virtual events to keep employees connected.
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