Overview:
Job Title: Enterprise Contact Center Architect
Location Nashville, TN, Atlanta, GA, Chicago, IL
The Enterprise Contact Center Architect (CCAI / CES - GCP) is a senior, enterprise-level role responsible for designing, governing, and evolving large-scale contact center and customer experience (CX) ecosystems. The role leads end-to-end CX, Conversational AI, and GenAI transformations across voice, digital, and omnichannel channels using Google CCAI, CES, Vertex AI, and integrations with leading CCaaS platforms such as Genesys, Avaya, and Cisco.
Your role
Defining enterprise CX architecture strategy and roadmaps
Designing virtual agents, agent assist, and GenAI-driven CX solutions
Leading integrations with CRM and enterprise systems, and acting as a trusted advisor to enterprise clients.
The role also supports pre-sales, delivery governance, and mentoring of architects.
Your skills and experiences
The ideal candidate has 20+ years of IT experience, deep expertise in contact center platforms
Google CCAI/CES
Conversational AI, and GenAI
Strong GCP experience
Proven background in enterprise CX transformation and client advisory leadership.
Skills:
CX architecture
