Job DescriptionSummary:The Windows Platform Analyst is responsible for supporting and operating enterprise compute platforms across a hybrid environment including on-prem data centers and Google Cloud Platform (GCP). This role focuses on day-to-day operations, administration, and support of Windows Server environments, VMware virtualization, and cloud-based compute services. The ideal candidate is a hands-on operator with foundational technical skills who can execute operational tasks, follow established standards, and support stable, secure, and scalable Windows-based infrastructure environments.
Duties and Responsibilities:- Support day-to-day operations of Windows-based compute platforms across on-prem and cloud environments (GCP).
- Install, configure, and maintain Windows Server systems to support business processing requirements.
- Assist in provisioning, configuration, and maintenance of virtual machines in GCE and VMware environments.
- Support hybrid infrastructure operations, ensuring system availability, performance, and stability.
- Participate in execution of infrastructure builds and migration activities (on-prem to cloud, cloud-to-cloud) under guidance of senior engineers.
- Perform routine system administration tasks including patching, upgrades, monitoring, and troubleshooting of Windows environments.
- Support Active Directory-integrated environments, including user/group management, Group Policy (GPO), and authentication services.
- Execute Infrastructure as Code (IaC) tasks using predefined templates and automation tools where applicable.
- Follow established runbooks for provisioning, incident response, and operational activities.
- Monitor system performance and respond to alerts, incidents, and service requests in a timely manner.
- Collaborate with middleware, application, networking, and security teams to support platform requirements.
- Assist in troubleshooting incidents and perform basic root cause analysis with escalation as needed.
- Maintain accurate system documentation, runbooks, and operational procedures.
- Ensure adherence to enterprise security standards, patching policies, and compliance requirements.
- Support Active Directory-integrated environments, including user/group management, Group Policy (GPO), and authentication services.
- Manage and support core infrastructure services including internal DNS, DHCP, virtual IPs (VIPs), and load balancing configurations in support of application and platform availability.
- Monitor and maintain DNS zones, DHCP scopes, and IP address allocation to ensure reliable network services.
- Participate in 24x7 on-call rotation, providing after-hours support for production systems and incident response.
Skills and Competencies:- Strong working knowledge of Windows Server operating systems (2016/2019/2022).
- Familiarity with Active Directory, Group Policy, DNS, and DHCP services.
- Working knowledge of enterprise DNS, DHCP, VIP (Virtual IP), and load balancing concepts and operations.
- Basic understanding of cloud platforms, preferably Google Cloud Platform (GCP) and Compute Engine (GCE).
- Familiarity with VMware environments (vSphere / vCenter) and virtual machine lifecycle management.
- Understanding of hybrid infrastructure concepts (on-prem + cloud).
- Exposure to automation and scripting (PowerShell preferred).
- Ability to follow operational procedures and implement predefined technical solutions.
- Strong troubleshooting and problem-solving skills in a production support environment.
- Strong attention to detail and ownership in executing assigned tasks.
- Ability to work effectively with cross-functional teams across IT domains.
- Willingness to learn and grow across cloud, virtualization, and infrastructure technologies.
Minimum Qualifications:- Bachelor's degree in Computer Science, Information Technology, or equivalent experience.
- 2-5+ years of experience in IT operations, Windows system administration, or infrastructure support roles.
- Hands-on experience supporting Windows Server environments.
- Exposure to virtualization technologies (VMware preferred).
- Experience working in enterprise IT or data center environments.
Preferred Qualifications:- Exposure to Google Cloud Platform (GCP) or other public cloud platforms.
- Experience supporting Active Directory and enterprise identity services.
- Basic scripting or automation experience (PowerShell or similar).
- Experience supporting hybrid (cloud + on-prem) environments.
- Familiarity with ITIL processes and incident/change management.
Required Licensing or Certifications:- Windows certifications
- Azure, AWS, GCP certifications
- Any technical certifications
Working Conditions:- Hybrid: 4 days at office, 1 day from home
Travel: 
