Responsibilities & QualificationsRESPONSIBILITIES
- Manages change management process in accordance with TekSynap BMS 7.04.0, ITIL change management practices, Air Force TO 00‑33A‑1100, and all applicable Communications Squadron workflows.
- Ensures that all changes are properly classified, documented, assessed, coordinated, approved, scheduled, and closed using required criteria, including impact, risk, urgency, priority, configuration of items, test plans, and roll-back plans.
- Oversees the Forward Schedule of Changes and ensures all requested or scheduled Authorized Service Interruptions are coordinated and approved through MCCC and AMAC as required by AF enterprise processes. Deconflicts change activity across bases and functional teams and ensures alignment with enterprise‑level, MAJCOM‑level, and local CS approval paths.
- Validates completeness and accuracy of all change requests, enforces required documentation standards, and ensures compliance with BMS reporting, audit, and quality requirements.
- Establishes or refines Communications Squadron workflows when gaps exist or when assistance is requested. Provides daily SITREPs to the Program Manager for all High or Critical changes and submits weekly reports summarizing change metrics, processing performance, risks, delays, and any support needed from leadership.
- Ensures post‑implementation reviews and required documentation are completed prior to closure in alignment with AF TO 00‑33A‑1100 closure and review procedures.
- Establishes, maintains, and controls Configuration Baseline(s) in the designated Change Management Database (CMDB).
REQUIRED QUALIFICATIONS
- 5 years of experience
- Must have an active Secret clearance
- Enterprise change, configuration, and baseline management
- ITIL-aligned change control, impact/risk/urgency/priority assessment, scheduling, approval, and closure
- Configuration-item and asset tracking within a CMDB
- Development and control of implementation, test, rollback, and post-implementation-review records
- Coordination of Authorized Service Interruptions, maintenance windows, and operational dependencies
- Technical documentation, process development, auditability, and metrics/reporting
- Ability to coordinate Government, Communications Squadron, engineering, cybersecurity, and deployment stakeholders
DESIRED QUALIFICATIONS
- DoD/Air Force change-management experience, including TO 00-33A-1100 familiarity
- Experience with enterprise CMDB/service-management platforms
- MCCC/AMAC or comparable enterprise change-approval processes
- Training and workflow-development experience
- Experience supporting RMF, STIG, CMMC, ISO, or other compliance-driven configuration controls
- Multi-site modernization and high-tempo deployment change coordination
CERTIFICATIONS
ITIL 4 Foundation; DoD 8140 IAT Level II required when privileged system access is assigned
Overview
We are seeking a Enterprise Change, Configuration, and Asset Manager (ECCAM) to join our team supporting US Air Force Air Mobility Command base infrastructure modernization.
We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.
Visit us at www.TekSynap.com.
Apply now to explore jobs with us!
The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.
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Additional Job Information
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Location: Remote
- Type of environment: Remote
- Noise level: Low
- Work schedule: Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs.
- Amount of Travel: Less than 35%
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to grip, handle, or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds.
The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
WORK AUTHORIZATION/SECURITY CLEARANCE
- U.S. Citizen
- Must have an active Secret clearance
WAGE INFORMATION
Target salary range: $85,000.00 - $96,000.00. The salary range displayed is an estimate only and is not a guarantee of compensation or salary, and will be determined on several factors regarding the individual’s particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements. The displayed salary is one component of the total compensation package for employees.
OTHER INFORMATION
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.
Many positions require specific certifications and/or the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. Applicants who accept an offer of employment may be subject to investigations performed by TekSynap and/or the Government to verify the candidate meets the required qualifications and other eligibility requirements.
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