Salary: $91,156.81 Annually
Location : Waukegan, IL
Job Type: Full-Time
Remote Employment: Flexible/Hybrid
Job Number: 16674
Department: Health Department
Division: Health Informatics and Technology
Opening Date: 04/30/2026
Salary Grade: Salary.13
Pay Grade: 13

General Description

The Enterprise Applications Manager is a valuable member of our Health Informatics and Technology team who is responsible for leading a cross-functional team that serves as the operational bridge between business users and technology systems. This role oversees the implementation, configuration, and support of enterprise applications and digital workflows that enable public health, behavioral health, and community-based care services.

Focused on aligning people, processes, and technology, the manager ensures that solutions are effective, supportable, and strategically aligned with organizational goals. The team acts as a center of excellence for system enablement-combining technical know-how, process analysis, and user experience design to maximize technology value across programs.

Scheduled Hours: 40 hours per week

• Hybrid schedule after six months of training period completed; 3 days in office and 2 days remote.

Essential Functions
Leadership & Strategy

• Provide operational leadership to a multidisciplinary team focused on application enablement.
• Champion a people-process-technology approach to problem-solving, ensuring solutions are practical, usable, and sustainable.
• Serve as a primary liaison between IT, clinical and program leaders, and operations to understand business needs and translate them into system solutions.

Application & Workflow Enablement

• Oversee configuration and support of enterprise systems including EHR, case management, public health, and administrative platforms.
• Coordinate system testing, release management, change documentation, and user feedback processes.
• Partner with the Technical Operations and Data Engineering teams to ensure integration and alignment across systems.

Process Improvement & Change Management

• Identify and address inefficiencies in workflows by optimizing how systems are used across departments.
• Facilitate business process reviews in collaboration with end-users and leadership.

Technical Coordination

• Ensure system design and configuration decisions align with security, data governance, and compliance frameworks.
• Support integration efforts by ensuring documentation of functional requirements and collaborating with data and systems engineers.

Performance & Team Management

• Supervise and mentor staff, ensuring strong collaboration and accountability.
• Establish clear goals, performance indicators, and development plans for each team member.
• Build a culture of transparency, continuous learning, and solution ownership.

Knowledge Skills Abilities and Education Required

• Bachelor's degree in health informatics, Information Systems, Public Health Administration, or related experience.
• Minimum five (3) years of experience in business systems, health IT, or application support, with at least two (2) years in a leadership or supervisory role.
• Experience supporting or configuring enterprise applications in a healthcare or public health environment.
• Familiarity with systems such as EHRs, case management platforms, and reporting tools (e.g., Tableau, Power BI).
• Understanding of data privacy and compliance standards (e.g., HIPAA, 42 CFR Part 2).

Supplemental Information
Additional information about the Lake County Health Department, our culture, and why you should join our team can be found athttps://lakecountyil.attract.neogov.com/health-department.

At this time, you must live in Illinois or Wisconsin to be eligible to work at Lake County Health Department. You can find our salary gradesathttps://www.lakecountyil.gov/4515/Salary-Grades. For unionized positions, a list of our collective bargaining agreements can be found here: https://www.lakecountyil.gov/2686/Collective-Bargaining-Agreements.

Any offer of employment is conditioned on the successful completion of a background screening, drug and alcohol testing and may include a pre-employment medical exam.

We offer:

• Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees
• Paid Time Off to support work-life balance
• IMRF Pension and 457 retirement plans
• Paid Parental Leave
• Tuition Reimbursement

You can find more details on our benefits on our website at
01

This position serves as a liaison between business users and technical teams. How have you translated operational needs into system requirements/solutions while facilitating multiple groups?
02

Describe a time when you inherited a fragmented or siloed process. How did you figure out what the actual problem was?
03

Explain your method for distinguishing an enhancement request from a deeper workflow or policy issue.
04

If a department leader tells you something is 'urgent,' how do you validate urgency without escalating conflict?
05

This position supervises and monitors staff members. What steps have you taken in previous roles to foster a culture of learning, transparency, and continuous improvement within your team or department?
06

What are your benefits and salary expectations?
Required Question