Job Description:Position SummaryThe Enterprise Applications Analyst serves as a key member of the Enterprise Applications team, with primary responsibility for supporting, enhancing and optimizing Hamilton's enterprise applications, with strong focus on Workday. In addition to providing deep functional and technical expertise, this role serves as the lead support contact for Workday, managing intake, triage, and resolution for support requests through Asana and Team Dynamix. This position partners closely with functional offices to understand business needs, improve system functionality, and ensure timely, high-quality support. Candidates should be prepared to discuss their direct experience supporting Workday, including specific modules and functional areas.
ResponsibilitiesLead Support & Ticket Management
- Serve as the primary contact for Workday-related support requests.
- Manage and triage incoming Workday tickets in Asana and Team Dynamix, ensuring requests are routed appropriately and resolved in a timely manner.
- Partner with functional and technical teams to gather required information, reduce back and forth, and improve resolution time.
- Identify recurring issues and recommend process improvements, documentation, or system enhancements.
- Contribute to the development and maintenance of our Workday knowledge base and self-service resources.
Application Support & Configuration
- Provide enhancement support for Workday across functional areas, including business processes, reporting, audits, and system enhancements.
- Assist in resolving complex technical problems involving multiple application environments.
- Ensure Workday is configured to meet institutional needs while aligning with vendor best practices.
- Create documentation for business processes, assist functional offices with documentation, and keep documentation updated and organized.
- Research, analyze, and resolve application issues, unexpected results, and process gaps; recommend solutions or alternative approaches.
Business Analysis & Collaboration
- Develop and maintain strong relationships with functional offices to understand strategic priorities and operational needs.
- Translate business requirements into system solutions that improve efficiency and user experience.
- Act as a functional and technical liaison between users, IT teams, and vendors.
- Share accountability for the challenges and objectives of functional areas supported by Workday.
- Lead and/or participate in cross-functional technology projects, coordinating with stakeholders across functional offices to plan, execute, and deliver solutions that meet Hamilton College's evolving technology needs, including managing project timelines, resources, and communications.
System Enhancements, Testing & Releases
- Design, implement, and maintain processes for reviewing and testing updates to enterprise applications.
- Manage the release and implementation of new Workday features and upgrades, including impact analysis, testing coordination, and communication.
- Identify opportunities to automate and streamline business processes and workflows.
Reporting & Data
- Develop, maintain, and enhance reports for functional areas.
- Apply strong analytical expertise to reporting data needs, ensuring accuracy and usability.
- Champion awareness and adoption of Workday reporting and analytics capabilities.
Professional Development & Best Practices
- Stay current on trends and best practices related to Workday and enterprise applications.
- Maintain and grow functional and technical expertise through training, independent research, and testing.
- Perform other duties as assigned
Education & ExperienceBachelor's degree in an IT or related field or equivalent combination of education and experience.
Desired Previous Experience Requirements:- Workday experience and/or certificates.
- Experience in higher education.
- Familiarity with application incident management and request fulfillment tools (e.g., Team Dynamix, Asana).
Knowledge, Skills, & Abilities- Ability to manage and prioritize multiple requests in a fast-paced environment.
- Ability to work well in structured and unstructured environments, under pressure and with changing priorities.
- Ability to prioritize workload and execute tasks independently, providing timely follow-up and resolution.
- Demonstrated commitment to customer service, including excellent consultative, organization, analytical, and problem solving skills.
- Possess the ability to translate business issues into technical solutions and successfully convey technical concepts to non-technical stakeholders.
- Demonstrated proficiency with mapping, analyzing, and re-engineering business processes in an organization of considerable complexity and diverse customer needs.
- Understanding of software development and data management lifecycles.
- Excellent oral and written communication skills.
- Experience in enterprise application implementation, configuration, development and support.
- Capacity to work both independently and as part of a team.
- Demonstrated commitment to inclusion and an understanding of the contributions an inclusive workforce brings to the workplace.
Compensation Range:$85,000 - $105,000 per year
Benefits: For Benefits Information, please navigate to the following link:
Employment - Work at Hamilton - Hamilton College
