As an Enterprise and Key Account Manager, you will build and maintain strong relationships with CPA firms, gaining a deep understanding of their needs as they relate to the services provided by alliant Talent's India-based team. You will serve as the primary point of contact for current and prospective CPA firm clients, negotiating contracts, resolving issues, and identifying opportunities for growth, client development, and retention.
Responsibilities:
- Act as the primary liaison and serve as the main point of contact for Audit client inquiries and issues
- Build strong, strategic relationships with clients to better understand their business needs as to recognize further opportunities for alliant to support the CPA Firms (for example, collaborating with Enterprise Sales to explore if there are any Audit opportunities)
- Support the client journey through AI technology solutions, outsourcing capabilities, and managed services
- Negotiate contracts and agreements to maximize profitability while maintaining service level standards
- Quickly address and resolve operational issues, employees’ concerns, and other challenges that arise for the CPA Firms
- Track key performance metrics, prepare sales reports, and provide insights to improve the overall client experience and alliant Talent delivery of services
- Identify opportunities to expand business offerings to existing clients, ensuring their long-term satisfaction and continued partnership
Qualifications:
- Bachelor's degree in Business Management, Finance, Communications, or related field required.
- Preferred 3 years+ experience in sales, finance or account management
- Client-focused approach and ability to understand business needs; problem-solving mindset is key
- Strong organizational and project management skills to handle multiple clients and tasks
- Strong communication, interpersonal and relationship-building skills
- Ability to diffuse escalated situations with clients, maintaining a professional and calm demeanor
- Proficiency in Microsoft Office Suite (especially strong Excel skills) and CRM software applications
- High sense of urgency with the ability to meet deadlines and adapt to changing priorities
- Receptiveness to performance feedback within a team environment is essential
- Candidate must reside or relocate to Houston, TX
alliant offers a comprehensive compensation and benefits package including 100% employer paid medical/dental premiums for single coverage for certain options, 401(k) matching, PTO, company provided life insurance and disability, onsite gym and group exercise classes, paid covered parking, and more!
