The Enterprise Account Manageris responsible for supporting specific BDE territory growth and profitability through providing service and the resolution of issues in support of major national customers; the Enterprise Account Manager has secondary call point responsibility of accounts assigned in partnership w/their Enterprise BDE; partnering with internal operations, IT, Billing, Pricing and customer solutions nationally to solve any and all day to day customer issues.

This is a remote sales position with periodic nationwide travel.

Manage accounts through ongoing business reviews of service, logistics and supplies to identify customer needs

• Support sales growth in new/existing key accounts through value added benefits within the Quest Diagnostics, Inc. service offering.
• Ensure customer retention by maintaining relationships with current customer accounts.
• Relationship building across these key customer bases.
• Total knowledge of customer key players along with their operations forefront, identifying issues and finding quick and lasting resolutions.
• Clear, concise and direct forms of communication of issue resolution, expected timeline of correction and closure of service related issues.
• Participate in potential complex clinical discussions that can lead to upselling and growth of current business base.
• Partner with Customer Solutions Group to facilitate, prioritize and resolve customer service issues
• Escalate service issue non-resolution as appropriate
• Leverage all tools and resources (including data, SFDC, target lists; Marketing Department, Laboratory resources, and regional resources as needed)
• Provide continuing education to the customer on new technologies and laboratory testing
• Ensure compliance with company polices and government regulations
• Follow up communications with internal stakeholders to ensure all parties are notified of issues and or resolutions.

ADMINISTRATIVE

• Assist in forecasting monthly and quarterly sales
• Effectively manage day-to-day operation of client issues, communications and
• Consistently perform administrative responsibilities, such as, expense reports, sales reports, and other business requests.
• Perform all training courses within assigned timelines, demonstrating proficiency.
• Ensure compliance with company polices and government regulations
• Answer all emails, phone calls, text messages in timely manner to insure both internal and external clients/customers92 needs are being met.
• Preparation to serve customers who are nationwide in multiple time zones (West Coast, Hawaii, Alaska)
• High Speed Wifi needed to be effective in the role.

Required WorkExperience:

• Two years or more of customer management and or related commercial sales experience.

Knowledge:

• Knowledge of Healthcare Industry and general economics of business.
• Ability to develop and sustain strong customer relationships; strong planning and organizational skills
• Excellent oral and written communication and presentation skills
• Solid PC skill including Microsoft Software.

Skills:

• Ability to work remotely w/o major oversight and or supervision. Strong communication skills, proficient in PC/Apple products, ability to work in a complex environment, multi-tasking and balance multiple needs over an on-going basis.

Work Environment:

• Candidate may have residency in the United States, EST time zone preferred.
• A valid driver92s license.
• A motor vehicle record & background in good standing.
• Travel required

Education:

• Bachelor92s degree in business, Marketing, Life Sciences, communications and or related subject highly preferred. (Required)
• Master's in business, finance or communications (Preferred)