Description

Account Manager - AI Solutions

Location: Ontario (Hybrid) - New York, San Francisco, London (Remote)

Position Type: Full-Time

Vacancy Status: This posting is for an existing vacancy.

About the Role

Join our mission to shape the future of AI voice technology. Our AI & Dataset team is seeking a motivated Account Manager dedicated to driving client success and long-term retention. You will serve as the primary point of contact for our partners, utilizing strategic communication and market insights to expand our revenue footprint. This is a high-impact role for a professional who thrives on building meaningful relationships and delivering measurable results.

Responsibilities

In this role, you'll take ownership of the following key areas:

• Prospecting potential business deals by contacting potential partners; discovering and exploring opportunities.
• Manage relationships: Build and maintain strong relationships with key decision-makers and stakeholders with our largest customers and prospects. Serve as their primary point of contact and exceed their expectations.
• Involvement in negotiating Statement of Work (SOW) with clients and facilitating project requests in a purpose-driven environment.
• Close new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
• Run complex sales cycles from initial contact to close.
• Prospect for new clients, design product presentations and business cases, develop and deliver proposals, negotiate and close contracts.
• Have the ability to navigate complex organizational structures and identify executive sponsors and champions.
• Develop and execute sales strategies and tactics to generate pipeline, drive sales opportunities, and deliver repeatable and predictable bookings.
• Build customized proposals, pricing, and business cases tailored to enterprise clients' needs.
• Maintain a robust, accurate pipeline in the CRM (e.g., Salesforce).
• Work closely with Professional Services to ensure smooth onboarding and long-term satisfaction.

What You Bring

We're looking for someone who brings some or all of the following:

• Previous on-the-job experience in an individual contributor in a sales position with a proven track record of achieving targets.
• Proven track record of closing complex enterprise deals
• Ability to identify and build relationships with senior-level decision-makers
• Proven ability to listen, extrapolate information, and leverage resources to effectively provide solutions to customer needs
• Ability to effectively learn technical products, services, and solutions, and readily apply new knowledge required
• Excellent verbal and written communication skills
• Strong interpersonal and customer interface skills
• Strong contract negotiation and objection-handling abilities
• Salesforce CRM experience is considered an asset.

Perks & Benefits

In addition to competitive compensation, we offer a range of perks that support your growth, wellbeing, and day-to-day flexibility. Here's what you can look forward to:

• Generous Vacation: Paid vacation days, pro-rated in your first year based on your start date
• Personal Time: Take care of what matters with paid personal days
• Comprehensive Health Coverage: Access to health and dental benefits.
• Hybrid Flexibility: Enjoy the best of both worlds with our hybrid work environment
• Performance Bonus Program: Recognizing your impact with bonus opportunities tied to company and individual performance
• Learning & Development Support: We invest in your growth with a dedicated L&D budget and coverage for platforms like LinkedIn Learning, Udemy, Codecademy, and more
• Community Impact: 8 hours of paid volunteer time annually.
• A Great Team: Work with genuinely kind, smart, and talented people who love what they do (and know how to have fun doing it).

Hybrid Work Details: We operate as a hybrid workplace, supporting remote work for our team. Ontario-based employees are required to work from our London office (100 Dundas Street) one pre-set day per month for a full-team gathering, alongside occasional ad-hoc office visits as needed (with reasonable notice). For team members outside of Ontario, office visits are optional but always welcome. Should the company ever require out-of-province employees to attend a specific event, all travel and accommodations will be fully funded.

Compensation:

OTE Range - Canada: $130,000-$180,000 (CAD)

OTE Range - United States: $150,000-$230,000 (USD)

OTE Range - United Kingdom: Competitive base salary plus a performance-driven commission structure tailored to your geographic region.

Additional Notes

• All interviewed candidates will receive notification within 45 days of final interviews.
• Our Use of AI in Recruitment: We use an AI tool in our applicant tracking system (Jobvite) to check how well a candidate's experience aligns with the job requirements. This feature, called Talent Match, may label an application as a match or leave it unlabeled. It does not make decisions or reject candidates. Every application is reviewed by our People Operations team.

Apply Online

If this sounds like a role where you'd thrive, we'd love to hear from you. Interested candidates are encouraged to send their cover letter and résumé by completing the online application. By doing so, your resume is guaranteed to be reviewed.