Overview
Responsibilities
Strategic Growth. High-Stakes Partnerships. Enterprise Impact. ALTOUR’s Enterprise customers are some of the most complex, demanding, and commercially significant organizations in the world. Managing these accounts requires more than traditional account management—it calls for strategic foresight, cross-functional coordination, commercial creativity, and a relentless focus on customer value. As an Enterprise Account Director, you will own a portfolio of ALTOUR’s highest-value customers, leading multi-level relationships that span geographies, functions, and service lines. You will serve as a strategic advisor to your clients, a performance driver within ALTOUR, and a connector across our global delivery ecosystem.
- Own executive-level, strategic relationships across a portfolio of Enterprise-tier customers, ensuring satisfaction, retention, and revenue growth
- Serve as the customer’s advocate within ALTOUR—coordinating internally across operations, program optimization, sourcing, finance, technology, and executive teams
- Develop account plans, strategic roadmaps, and commercial initiatives tailored to each customer’s evolving global business and travel program needs
- Drive revenue growth through expansion, upsell, and whitespace identification in partnership with Sales and Partner Network leadership
- Collaborate with regional and in-country partner agencies to ensure seamless global delivery and consistent traveler and stakeholder experience
- Lead complex global program expansion efforts, including onboarding new regions and countries while ensuring strong adoption of global standards
- Drive consistent global program design and execution across online and offline servicing models through strong cross-functional collaboration
- Own global alignment of operational processes, ensuring local delivery models integrate seamlessly into the broader global framework
- Partner with regional stakeholders to navigate regulatory, cultural, content, servicing, and supplier nuances while maintaining global consistency
- Ensure global data integrity by understanding how regional booking channels, traveler behavior, supplier content, and servicing workflows impact enterprise data quality
- Anticipate and mitigate global content disruption (e.g., NDC, GDS fragmentation, supplier-direct strategies), proactively developing solutions
- Act as a strategic advisor on market evolution, emerging technology, and innovation shaping the future of global travel programs
- Lead executive-level conversations on program performance, cost containment, sustainability, traveler experience, and innovation
- Ensure contractual SLAs, KPIs, and commercial commitments are met and continuously improved
- Proactively manage executive reporting, QBRs/MBRs, and forecasting activities
- Contribute to the evolution of ALTOUR’s Enterprise account management playbooks and mentor peers
Qualifications
- Demonstrated success managing multi-million-dollar enterprise accounts in a global or complex regional context
- Proven experience leading large-scale global account expansion with successful rollout across multiple countries
- Ability to drive global program consistency while balancing local market requirements and operating models
- Extensive understanding of local market nuances at a global scale, including supplier landscapes, regulations, and cultural considerations
- Deep knowledge of corporate travel operations, technology, sourcing, and global servicing models
- Strong understanding of how global touchpoints—online tools, offline servicing, partner agencies, and suppliers—impact enterprise data quality
- Experience navigating global content disruption with a solutions-oriented mindset
- Strong commercial acumen across deal structures, profitability, and value creation
- Executive presence with exceptional communication and influence skills
- Comfort operating in a matrixed, partner-led, performance-driven environment
- High EQ, diplomacy, and ability to translate complexity into clear direction
- Openness to market evolution, innovation, and emerging technology
PAY AND BENEFITS
Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance.
The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay. The salary range posted represents the pay range for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.
This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.
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