What you’ll be doing...

You'll be providing advanced break/fix support and real-time optimization for Verizon's wireless core edge network infrastructure, including EPC and 5G Core edge elements. As an Engineer II on the wdNMC team, you'll bring deeper technical expertise and greater independence to the shift — taking direct ownership of edge element health and driving complex issue resolution as part of a 24/7 operations environment.

Your responsibilities will include:

• Leading Edge Break/Fix for EPC/5GC edge elements including PGW, SGW, UPF, SMF, PCRF/PCF, and IMS elements (P-CSCF, S-CSCF, TAS)

• Performing regular health checks and proactive surveillance to identify software and network-related issues before they impact customers

• Driving end-to-end resolution of issues — LODs, degradations, and network normalization — partnering with internal teams as needed

• Monitoring network performance in real time and initiating outage bridges when anomalies or degradations are detected across edge infrastructure

• Providing monitoring and break/fix support for IMS infrastructure to ensure VoLTE and VoNR service continuity, coordinating with cross-functional teams on IMS-originated customer-impacting events

• Supporting alarm monitoring and automation; working with cross-functional teams to keep dashboards and alerting current with network evolution and new technology introduction

• Responding to CNS and Downdetector alerts and leading initial triage of customer-impacting events tied to edge elements

• Collaborating with vendor and internal teams on ad hoc monitoring and response for new bugs and platform defects as they arise

• Supporting JIRA ticket assignments for break/fix and project work supporting TEI, SLNMC, and VNOE/VCP teams

• Supporting RCA activities and reviewing ECHO verbiage for accuracy

• Supporting major NMC initiatives including automation, efficiency improvements, and new technology introduction (network slicing, VoNR, converged core migrations)

What we’re looking for...

You thrive working independently in a 24/7 shift environment and bring a strong technical foundation in wireless core and edge networking. You're hands-on, self-motivated, and comfortable being the senior technical resource on shift — diving deep into edge element behavior, building out tooling, and keeping the network healthy. You have sharp analytical instincts, a methodical troubleshooting approach, and a passion for automation and proactive monitoring.

You'll need to have:

• Bachelor's degree or equivalent work experience, demonstrated through prior network operations or engineering roles and/or military experience

• Hands-on experience with EPC/5GC edge elements including PGW, SGW, UPF, SMF, PCRF/PCF, and IMS components supporting VoLTE services

• Strong understanding of wireless core network architecture across EPC, 5GC, and IMS

• Ability to work shift-based hours in support of a 24/7 operations environment

Even better if you have one or more of the following:

• Experience with scripting for automation, monitoring, or alerting (Python, Bash, or similar)

• Experience building real-time performance dashboards and developing custom alerting solutions

• Experience supporting VoLTE, VoNR, or IMS-based services including familiarity with SIP signaling and IMS call flow troubleshooting

• Experience supporting network slicing, VoNR, or other advanced 5G services

• Experience supporting large-scale network projects including technology migrations and new feature introductions.

• Experience with break/fix troubleshooting and root cause analysis for complex, time-sensitive network events

• Knowledge of JIRA or similar ticketing platforms for break/fix and project tracking

• Knowledge of converged core architectures and participation in major migration projects

• Networking or vendor-specific certifications (e.g., Cisco, Ericsson, Nokia, or equivalent)

• Understanding of strategic network monitoring tools such as Airwaves, Spirent, nG1, SevONE, and AI Tools like Claude, Notebook LM, and Gemini

Where you’ll be working
In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.

Scheduled Weekly Hours
40

Benefits and Compensation
Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.