Job Description
West Point Technical Operations is seeking highly motivated individuals to provide engineering technical support for a vaccine packaging facility. The focus of the role is as a Deviation Management Specialist. This includes authoring incidents and investigations (e.g. identifying point of occurrence and root cause, recommending corrective/preventative actions, assessing product impact, and summarizing investigations in writing). Limited additional shift or weekend coverage may be required based on specific assignments.
The individual in this position will be responsible for the following:
Author and support manufacturing investigations aimed to prevent deviation recurrence, including determining the root cause, identifying corrective/preventative actions, identifying event scope, and conducting product impact assessment.
Complete investigational test protocols to support identification of the root cause, product impact, and event scope, when appropriate.
Effectively communicate with manager and stakeholders about deviation status, including risks to meeting deliverables.
Collaborate across IPT functional areas in response to deviations and during the investigative process, including in the development of Corrective and Preventative Actions (CAPAs).
Provide on-the-floor support of operational and technical issues, particularly for emerging deviations or potential deviations.
Support team and IPT safety, environmental, and compliance objectives.
Actively use and champion the use of our company Production System (MPS) tools, both in problem solving and day-to-day work.
Execute continuous improvement projects that increase compliance, simplify/standardize operational or technical processes and gain efficiencies.
Required Education / Experience:
Bachelor's/Master's degree in chemical engineering, mechanical engineering, biological sciences, packaging science, or related discipline.
Minimum 1 year experience in pharmaceutical manufacturing, packaging, or equivalent experience.
Preferred Experience:
Technical writing (e.g. deviations, change control, technical protocols/reports)
Problem solving (identifying cause and developing CAPAs)
Application of our company Production System (MPS) tools and mindset, both in problem solving and day-to-day operational activities
Collaboration across functional groups
Required Skills:
Continuous Improvement, Continuous Process Improvement, Corrective and Preventive Action (CAPA), Deviation Management, Engineering Support, Mechanical Engineering, Operations Management, Packaging, Pharmaceutical Manufacturing, Preventive Action, Problem Solving, Process Standardization, Root Cause Analysis (RCA), Technical Issues, Technical Writing
Preferred Skills:
CAPA Processes, Commercial Acumen, Customer Satisfaction, Customer Service Management, Digital Business Development, Digital Marketing, Digital Strategy, Impact Evaluation, Lean Process Improvements, Manufacturing Support, Operational Due Diligence, Operational Performance, Performance Management Tool, Process Improvements, Process Management, Production Operations, Production Planning, Production Processes, Project Delivery, Quality Management, SAP Project Management, Supply Chain Management Software, Technical Management, Technical Support, Vaccine Administration
Current Employees apply
Current Contingent Workers apply
US and Puerto Rico Residents Only:
Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please if you need an accommodation during the application or hiring process.
The salary range for this role is
$87,300.00 - $137,400.00
This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.
The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.
We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at .
You can apply for this role through (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.
San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance
Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status:
Regular
Relocation:
No relocation
VISA Sponsorship:
No
Travel Requirements:
10%
Flexible Work Arrangements:
Not Applicable
Shift:
1st - Day
Valid Driving License:
No
Hazardous Material(s):
N/A
Job Posting End Date:
08/7/2026
*A job posting is effective until 11:59:59PM on the day BEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
