Full Job Description
Reporting to theDirector, Product Verification & Assurance, theEngineering Specialist – CDT+Rplays a critical role in Trojan’s Customer Defect Tracking & Resolution initiative. This position ensures that field performance data, service issues, and returned product findings are translated into meaningful, end-to-end improvements across Engineering, Service, Quality, and Operations.
This role goes beyond technical analysis by owning the full lifecycle of issue resolution—from initial detection and root cause validation through corrective action, verification, and deployment into standard work. Acting as a technical integrator, you will ensure that real-world field experience continuously improves product reliability, engineering standards, verification strategies, and operational processes.
This position is part of theEngineering department, located inLondon, Ontario, and will followaonsitework arrangement.
In this role, a typical day will look like:
Leading technical triage of escalated field issues, service reports, and returned products to identify systemic patterns and risks
Driving cross-functional resolution of field issues across Engineering, Service, Quality, and Operations
Defining root causes and coordinating countermeasure development, validation, and verification
Translating field learnings into design improvements, updated verification strategies, and stronger engineering standards
Partnering with Verification & Validation teams to enhance test methods, boundary conditions, and acceptance criteria
Ensuring corrective actions are implemented, standardized, and sustained across engineering, service, and operational processes
Communicating status, risks, and outcomes through structured forums such as CDT+R
Supporting Design FMEA updates and risk mitigation activities based on real-world performance insights
Up to 30% local or international travel may be required.
The essential requirements of the job include:
Bachelors degree in Engineering or a related technical discipline
Experience in product development, verification/validation, field support engineering, or reliability analysis
Demonstrated experience interpreting field data, service reports, or returned product analyses
Strong analytical skills with proven root cause investigation experience
Familiarity with Design FMEA, verification testing, and engineering change management processes
