Amplitude

Engineering: Senior Customer Forward Deployed Engineer

Amplitude$183K — $276K *
Technical Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in customer-facing technical engagements
  • Proven ability to create reusable solutions and mentor peers
  • Comfortable managing multiple concurrent customer engagements
  • Hands-on experience with software delivery in customer contexts
  • Ability to navigate complex pre-existing codebases
  • Strong understanding of data structures, APIs, and integrations
  • Proficient in TypeScript, React, Python, Node.js, and AWS

Responsibilities

  • Own entire customer implementations from sales to post-deployment
  • Work directly in the codebase to deliver tailored solutions
  • Ship frequently to gather and act on customer feedback
  • Create reusable patterns and playbooks from successful implementations
  • Provide structured feedback to product teams based on customer needs
  • Implement AI tools as a standard practice in engineering work
  • Identify and manage customer engagement opportunities proactively
  • Build trust across sales, customer success, and engineering teams
  • Measure and track implementation impact and effectiveness

Benefits

  • Equity options
  • Comprehensive medical, dental, and vision insurance
  • Unlimited paid time off (PTO)
  • Retirement plan with company sponsorship
  • 10 to 13 paid holidays per year
Full Job Description
As a Customer Forward Deployed Engineer, you will:
  • Own enterprise implementations end-to-end - engage during sales to map customer needs to capabilities, scope implementation plans, and deliver through post-deployment validation with measurable customer outcomes
  • Work directly in the product codebase - submit PRs, test, and ship customer-specific solutions without requiring constant oversight; over time, the gap between "what we built" and "what the customer needs" keeps shrinking because you're the one closing it
  • Ship early, ship often, and gather feedback - treat every customer interaction as an opportunity to validate your approach and course-correct quickly
  • Build reusable patterns and playbooks - when you solve something once, make sure the next person doesn't have to solve it again; identify and document implementation patterns that reduce effort for subsequent engagements
  • Feed structured signals back to Product - translate customer pain into actionable product feedback that influences the roadmap; surface gaps so they get fixed rather than hiding them
  • Establish an AI-native engineering workflow - AI tools are integral to how you write, test, debug, and deliver code, not an occasional supplement; this is a professional standard, not an optional enhancement
  • Proactively identify the right engagements - dictate what you work on, identify accounts that need FDE engagement pre-Sales, and have the judgment to say "no" when the fit isn't right
  • Build cross-functional trust - partner with Sales, Customer Success, and Product Engineering as a trusted technical voice in customer conversations and internal planning
  • Instrument and measure your impact - track implementation cycle time, customer outcome achievement, pattern reuse rate, and product signal quality to ensure you're shipping changes that actually move the business

You'll be a great addition to the team if you:
  • 5+ years of experience, including a track record of owning customer-facing technical engagements end-to-end
  • Demonstrated ability to architect reusable solutions and mentor other engineers
  • Comfortable operating autonomously across 4-6 concurrent customer engagements
  • Have hands-on experience shipping software in customer-facing contexts - you've owned or significantly contributed to implementations, integrations, or technical engagements where you delivered working solutions directly to customers or stakeholders
  • Are comfortable working in complex codebases you didn't build - you can read, write, and review production code confidently, navigate unfamiliar systems, and submit PRs with appropriate testing and review awareness
  • Have fluency with data and integrations - you understand event schemas, data pipelines, APIs, SDKs, and integrations, the building blocks of analytics implementations
  • Default to showing, not telling - you reach for prototypes, wireframes, demos, and visual artifacts to communicate technical solutions, not lengthy emails or slide decks
  • Operate with high ownership and bias toward action - you don't wait for perfect requirements; you build something, show it, learn from the reaction, and iterate fast; you don't hand off problems, you hand off working solutions
  • Communicate clearly with diverse audiences - you can move fluidly between a technical conversation about data pipelines and a business conversation about what metrics matter and why
  • Are relentless about getting the customer to value - you take ownership of customer outcomes and drive implementations to completion, removing blockers and finding creative paths forward
  • Are curious and fast-learning - you enjoy picking up new domains and applying that knowledge quickly; the fastest way to become a great engineer is to build things that real people depend on, in environments you don't control
  • Have familiarity with TypeScript, React, Python, Node.js, and AWS

This role is eligible for equity, benefits and other forms of compensation.

Based on Colorado law, the following details are for individuals who will work for Amplitude in Colorado. Colorado range: $165,000 - $247,000 total target cash (inclusive of bonus or commission)

Based on legislation in New York City, the following details are for individuals who will work for Amplitude in New York City. New York City salary range: $183,000 - $276,000 total target cash (inclusive of bonus or commission)

Based on legislation in California, the following details are for individuals who will work for Amplitude in San Francisco Bay Area of California. Salary range: $183,000 - $276,000 total target cash (inclusive of bonus or commission)

Based on legislation in California, the following details are for individuals who will work for Amplitude in California outside of the San Francisco Bay Area. California salary range: $165,000 - $247,000 total target cash (inclusive of bonus or commission)

Based on legislation in Washington state, the following details are for individuals who will work for Amplitude in Washington state. Washington salary range: $165,000 - $247,000 total target cash (inclusive of bonus or commission)

Based on legislation in Washington state, the following details are for individuals who will work for Amplitude in Washington only: unlimited PTO, 10 to 13 holidays annually (will vary), medical dental and vision PPO and CDHP plans. Finally, a company sponsored 401(k) retirement plan.

About Amplitude

Amplitude is a San Francisco-based technology company that provides analytics software for businesses. The company's platform allows businesses to track user behavior and analyze data to improve their products and services. Amplitude was founded in 2012 and has since grown to serve over 1,000 customers, including Microsoft, Twitter, and HubSpot. The company has been recognized for its innovative approach to analytics, including its use of machine learning and other advanced technologies. Amplitude has also been praised for its commitment to diversity and inclusion, including its efforts to increase the representation of women and underrepresented minorities in the tech industry.
Learn more about Amplitude
Size
500 employees
Market Cap
$1.2 billion
Industry
Founded
2012
NASDAQ

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