Key Responsibilities: Leadership & People Management - Lead, mentor, and develop a team of manufacturing, mechanical, and product engineering professionals.
- Manage employee performance, career development, staffing plans, and resource allocation.
- Foster a culture of accountability, customer focus, collaboration, and continuous improvement.
- Ensure team members are positioned for success through coaching, training, and leadership development.
- Support recruiting, onboarding, and retention of high-performing engineering talent.
Customer Relationship Management
Serve as a primary leadership interface for Caterpillar engineering and manufacturing stakeholders.
- Build and maintain strong relationships with customer leadership teams across multiple business units.
- ct as a trusted advisor capable of understanding customer challenges and aligning engineering solutions to business needs.
- Lead customer reviews, operational discussions, issue resolution, and strategic planning sessions.
Business Growth & Account Expansion - Identify, qualify, and pursue opportunities for expanded engineering services within Caterpillar.
- Partner with sales, account management, and delivery teams to develop growth strategies.
- Drive organic account expansion across manufacturing engineering, mechanical engineering, product engineering, supply chain, quality, and related engineering services.
- Support proposal development, SOW creation, pricing strategies, and customer presentations.
- Develop and maintain a healthy pipeline of opportunities within assigned business areas.
Delivery & Operational Excellence - Ensure successful execution of engineering projects while maintaining quality, schedule, and budget objectives.
- Monitor project performance and proactively address delivery risks.
- Drive utilization, productivity, customer satisfaction, and operational excellence metrics.
- Coordinate resources across onsite and global delivery teams.
- Support continuous improvement initiatives and best practice deployment.
Required Qualifications: - Bachelor's degree in Mechanical Engineering, Manufacturing Engineering, Industrial Engineering, or related technical discipline.
- 10+ years of experience in manufacturing, mechanical, or product engineering environments.
- 5+ years of experience leading engineering teams and managing technical personnel.
- Proven customer-facing leadership experience within an engineering services organization.
- Demonstrated success growing engineering services business within existing customer accounts.
- Direct experience supporting or working with Caterpillar is required.
- Strong understanding of manufacturing engineering, mechanical engineering, product development, industrial operations, and engineering service delivery models.
- Experience leading teams supporting large industrial or heavy equipment manufacturers.
- Excellent communication, presentation, and executive relationship management skills.
Preferred Qualifications: - Experience working within engineering services organizations supporting OEMs or industrial manufacturing clients.
- Familiarity with Caterpillar engineering and manufacturing processes, systems, and organizational structure.
- Experience managing onsite and offshore/global delivery teams.
- Program management, operational leadership, or P&L management experience.
- Knowledge of product development, manufacturing operations, quality engineering, supply chain engineering, and digital manufacturing initiatives.
Skills: - Customer Relationship Management.
- People Leadership & Team Development.
- Business Development & Account Growth.
- Manufacturing Engineering.
- Mechanical Engineering.
- Strategic Planning.
- Program & Project Management.
- Executive Communication.
- Resource Management.
- Problem Solving & Decision Making.
- Operational Excellence.
- Customer Satisfaction & Relationship Growth.
- Revenue Growth within the Caterpillar Account.
- Team Engagement, Retention & Employee.
Experience: - Caterpillar Experience (Required).
- Engineering Management.
- Manufacturing Engineering.
- Mechanical Engineering.
- Customer Relationship Management.
- Business Development.
- ccount Growth / Account Management.
- Engineering Services.
- Team Leadership.
- Program Management.
- Resource Management.
- Operational Excellence.
- Stakeholder Management.
- Proposal Development.
- Manufacturing Operations.
- Engineering Services Industry.
- Heavy Equipment Manufacturing.
- OEM Engineering Support.
- Manufacturing Services.
- Product Engineering.
- Mechanical Design.
- Plant Operations.
- Technical Sales.
- Customer-Facing Leadership.
- Revenue Growth.
- Strategic Account Management.
- Peoria, Illinois.
- Global Delivery Management.
- Engineering Consulting.
