The application window is expected to close on: 10/01/2026
Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.
Meet the TeamCX Engineering - Workflow and Intellectual Capital designs, builds, and operates the platforms, automation, and knowledge capabilities that power Cisco's global technical-support experience. Our portfolio spans case management, troubleshooting, AI capabilities, automation platforms, intellectual capital, security and compliance, and supporting infrastructure. We partner across product, engineering, operations, security, and service delivery to transform complex support needs into secure, scalable solutions-from discovery through production and operationalization. Our globally distributed team combines product and program leadership, architects, engineers, and change and release professionals around a common commitment to measurable customer and business outcomes. Joining this team means helping shape how AI, automation, and modern engineering workflows improve engineer productivity and customer and partner experiences at Cisco scale.
Your ImpactLead end-to-end delivery for approximately 2-5 complex products, tools, or platform capabilities from requirements and planning through release and operationalization. Partner with Product Managers to convert product priorities into executable plans, delivery milestones, technical dependencies, and measurable outcomes. Coordinate multiple Agile teams and cross-functional stakeholders across engineering, architecture, security, operations, vendors, and customer-facing organizations. Proactively manage scope, schedule, resources, risks, and critical-path decisions while providing leaders with clear status, options, and recommendations. Drive launch and operational readiness so that delivered capabilities are supportable, adopted, measurable, and positioned to achieve their intended customer and business outcomes.
Minimum Qualifications- 7+ years of experience in program or product manager role.
- Experience with technical program delivery using Agile, Scrum, or SAFe practices.
- Experience using agile project methodologies with the use of technologies such as Jira, Confluence or SharePoint
Preferred Qualifications- PMP Certification -Lean Six Sigma certification or Business Process Management or continuous improvement experience
- Experience in identifying, analyzing, and resolving program issues
- Experience in integrating roadmaps, cross-team dependencies, and delivery metrics
- Experience applying AI, automation, or agentic AI or AI-enabled automation capabilities to program management, service delivery, or operational processes, with a clearly defined business or operational result.
Message to applicants applying to work in the U.S. and/or Canada:The starting salary range posted for this position is $115,800.00 to $163,200.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.
Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.
U.S. employees are eligible for paid time away as described below, subject to Cisco's policies:
- 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
- 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
- Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
- Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
- 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
- Additional paid time away may be requested to deal with critical or emergency issues for family members
- Optional 10 paid days per full calendar year to volunteer
For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:
- .75% of incentive target for each 1% of revenue attainment up to 50% of quota;
- 1.5% of incentive target for each 1% of attainment between 50% and 75%;
- 1% of incentive target for each 1% of attainment between 75% and 100%; and
- Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
The applicable full salary ranges for this position, by specific state, are listed below:
New York City Metro Area:
$138,100.00 - $226,000.00
Non-Metro New York state & Washington state:
$124,000.00 - $201,000.00
* For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.
** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.
