Job Description

Engineering Operations Leader - Audio Technology

Overview

We are seeking an experienced Engineering Operations Leader to drive the successful delivery of customer-focused audio software, tuning, and services within our Audio Technology Licensing organization. This role plays a critical part in supporting the organization's evolution toward a more software-centric delivery model, while continuing to deliver high-quality audio tuning and technical services to customers worldwide.

The Engineering Operations Leader is responsible for orchestrating complex, multi-program delivery across global teams, ensuring predictable execution, transparent communication, and strong alignment between engineering, business development, and executive leadership. The ideal candidate combines operational rigor, customer-centricity, and software delivery experience, and is comfortable managing dynamic priorities across dozens of active programs.

Key Responsibilities

Program & Delivery Leadership

• Provide end-to-end oversight of customer-focused project delivery across multiple time zones and global geographies.
• Lead and scale a global team of program managers, while coordinating with specialized engineers delivering audio software, tuning, and related technical services.
• Drive the organization's transition toward a software-focused delivery model, applying best practices in software program execution, planning, and lifecycle management.
• Establish and continuously improve delivery processes, metrics, and operating rhythms that enable predictable execution across a diverse portfolio of software- and services-based programs.

Cross-Functional Engineering Operations

• Partner closely with multiple engineering functions to manage dynamic priorities, resource constraints, and interdependencies across dozens of concurrent customer programs.
• Translate customer and business commitments into clear, executable plans that balance software development timelines, service delivery needs, technical feasibility, and capacity.
• Proactively identify delivery risks and bottlenecks, particularly within software development and integration efforts, and drive mitigation plans in collaboration with engineering leaders.

Executive & Business Reporting

• Provide regular, structured reporting to executive leadership on program status, delivery health, risks, and progress against project and revenue attainment goals.
• Ensure data-driven visibility into portfolio performance, including schedule adherence, utilization, delivery efficiency, and forecast accuracy.

Customer Engagement & Expectation Management

• Lead or support customer-facing meetings, acting as a trusted operational partner who anchors discussions in realistic, data-backed assessments of organizational capabilities, schedules, and tradeoffs.
• Demonstrate strong customer-centricity by ensuring customer commitments are met while protecting delivery quality and long-term scalability.
• Drive clear, proactive communication with customers throughout the program lifecycle, from early engagement through delivery and completion.

Business Development Partnership

• Work closely with Business Development and internal stakeholders to support early-stage customer engagements.
• Provide scope, schedule, and resource estimates for initial project proposals during Vision and Ideation phases, with a strong emphasis on software development and delivery considerations.
• Help shape engagement models that align customer needs with evolving software capabilities, delivery capacity, and long-term business objectives.

Experience & Qualifications

• Proven experience leading engineering operations, program management, or delivery organizations, with significant exposure to software development and delivery.
• Demonstrated success overseeing global teams across US, China/APAC and EU and delivering complex, customer-facing programs across multiple regions and time zones.
• Experience managing or supporting delivery of software-centric technologies, ideally including audio software, signal processing, tuning tools, or embedded software platforms.
• Strong executive communication skills, with experience presenting program status, delivery performance, and revenue forecasts to senior leadership.
• Track record of effective cross-functional collaboration across engineering, product, and business development organizations.
• Comfortable operating in ambiguous, fast-moving environments, particularly those undergoing a transition toward more scalable, software-driven delivery models.

Key Capabilities

• Strong operational leadership with a high degree of accountability and ownership
• Demonstrated customer-centricity, balancing customer needs with internal capabilities
• Solid understanding of software delivery lifecycles, planning, and execution
• Experience with Agile project management and JIRA/Atlassian tools
• Data-driven decision making and structured problem solving
• Ability to influence across engineering, commercial, and executive stakeholders
• Clear, concise communication at all levels of the organization

Qualifications

• BS in relevant Engineering discipline
• 10+ years Project Management experience and 5+ years people management experience with globally distributed staff
• Consumer audio experience a plus

At Bose, you're inspired to be and do your best and are rewarded for your unique talents! Our compensation is thoughtfully tailored to your skills, experience, education, and location, and goes beyond base salary. The hiring range for this position in the primary work location of Framingham, Massachusetts is: $179,000-$246,050.The hiring range for other Bose work locations may vary.In addition to competitive base pay we offer rewards including bonus programs, comprehensive health and welfare benefits, a 401(k) plan, plus exclusive perks designed to support your wellbeing, and a generous employee discount where you can immerse yourself in our products and experiences. We are a proudly independent company-driven by purpose, guided by our values, and united by a belief in the power of sound. As the world leader in audio experiences, we're creating what's next-pushing boundaries and delivering transformative sound experiences for people everywhere. Join us and make your next career move a mic-drop. Let's Make Waves.