Hinge Health

Engineering Manager, Enrollment

Hinge Health$140K — $180K *
Healthcare
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years of software engineering experience, particularly in distributed systems or backend services.
  • 5+ years of experience managing engineering teams, specifically combining Software Engineers and Data Scientists/ML Engineers.
  • Proven track record of building high-scale, member-facing systems supporting thousands to millions of Daily Active Users.
  • Extensive experience delivering services in cloud environments such as AWS, GCP, or Azure.
  • Deep expertise in building communication systems like SMS, Push, or Email, familiarity with platforms like Twilio and Braze.

Responsibilities

  • Audit existing notification infrastructure to optimize deliverability and latency.
  • Collaborate with Machine Learning Scientists to deploy context-aware nudges integrated with predictive models.
  • Establish a CI/CD and monitoring framework for ML-driven workflows.
  • Architect and scale a unified communications platform for conversational AI and LLM interactions.
  • Own the long-term technical roadmap transforming proactive communications into a strategic engagement engine.

Benefits

  • Comprehensive medical, dental, and vision coverage, including gender-affirming care and fertility planning support.
  • Retirement plan options with a 2% company match to encourage future savings.
  • Modern learning and development stipends for personal growth.
Full Job Description
The Opportunity

Help define how millions of members first experience Hinge Health. As the Engineering Manager for Enrollment, you'll lead the mobile team that understands new members and their healthcare needs, ensuring every downstream experience at Hinge Health starts from a strong, trusted foundation. You'll own the Enrollment surface end-to-end-migrating it to a mobile-first experience, evolving it into a platform for every new program we launch, and driving rigorous experimentation to improve conversion and long-term engagement.

You'll partner closely with senior leadership, Product, Design, and Marketing across our hubs in San Francisco, Montreal, and Bangalore to build an Enrollment experience that's fast, flexible, and deeply member-centric. As a hands-on engineering leader, you'll stay close to the stack, regularly contributing to and reviewing code (~15% of your time) while building a high-performing team around you.

What You'll Accomplish

In your first 3 months, you will:
  • Lead and support a team of 6 engineers building in our primary React Native (Phoenix) mobile codebase, establishing clear goals, rituals, and expectations.
  • Deeply understand the current web-only Enrollment funnel, key metrics, and member journeys across programs and long-tenure cohorts.
  • Build strong partnerships with Product, Design, and Marketing to align on the Enrollment strategy, experimentation roadmap, and success metrics.

In your first 6 months, you will:
  • Lead the migration of Enrollment to a mobile-first experience, designing and shipping clean, modern flows that improve speed, usability, and completion rates.
  • Lay the foundations of Enrollment as a platform-defining extension patterns, APIs, and guardrails so pods across the neighborhood can safely build on top of Enrollment without destabilizing core flows.
  • Stand up and manage a rigorous portfolio of A/B experiments to optimize enrollment conversion, from funnel optimizations to lifecycle and reactivation flows.
  • Establish best practices for CI/CD, automated testing, monitoring, and client performance across the Enrollment stack.

Within 12 months and beyond, you will:
  • Own and evolve the long-term technical roadmap for Enrollment, balancing frictionless member experience with the flexibility and reliability of a reusable platform.
  • Deliver a program lifecycle UX that lets long-tenure members switch, extend, upgrade, reactivate, and renew across treatment programs (including year 2+ experiences).
  • Champion AI-native development practices on your team (e.g., Cursor, Claude Code, agent-based workflows) to meaningfully increase developer velocity and quality.
  • Grow and mentor your team, raising the bar on engineering quality, experimentation rigor, and operational excellence.
Who You Are
  • Member-obsessed platform thinker: You love building shared product surfaces where many teams need to move fast, and you know how to balance internal velocity with external stability.
  • Hands-on engineering leader: You're comfortable reading and writing code in modern stacks (e.g., React Native, BFF/full-stack web, GraphQL), and you use that fluency to coach, review, and set technical direction.
  • Experiment-driven operator: You think in terms of hypotheses, sample sizes, and decision rules, and you can run a dense A/B experimentation roadmap without sacrificing quality.
  • Systems and UX thinker: You see how architecture, API design, and client performance shape real-world member experiences-and you can align cross-functional partners around trade-offs.
  • Inclusive team builder: You create clear expectations, give direct feedback, and foster a culture where engineers can do the best work of their careers.
Basic Qualifications
  • Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
  • 3+ years of experience managing a team of ~5+ engineers in a fast-paced, product-focused environment.
  • Strong React Native, mobile, or client-side engineering background - or equivalent depth in a BFF/full-stack web context with a track record of shipping member-facing UI at scale.
  • Experience owning and evolving a major product surface end-to-end - from architecture and UX through experimentation and production reliability.
  • Demonstrated ability to design, run, and interpret A/B experiments, including comfort reasoning about sample sizes, interference effects, and decision rules.
Preferred Qualifications
  • React Native / Phoenix depth: Experience building or leading teams in large React Native codebases, including client performance, render optimization, and app architecture patterns.
  • Server-Driven UI: Familiarity with SDUI patterns and the trade-offs of moving layout and presentation logic from client to server.
  • AI-native development: Experience using tools like Cursor, Claude Code, or similar agents as core workflow infrastructure (beyond autocomplete), with opinions on prompting, agent review, and harness engineering.
  • Platform mindset: History operating a shared product surface that other teams extend-defining extension contracts, managing inbound requests, and protecting stability.
  • GraphQL & modern stacks: Familiarity with GraphQL (caching, BFF patterns, client-driven data-fetching performance), plus working knowledge of Python, TypeScript/Node.js, AWS services (e.g., Lambda, SQS, SNS, SageMaker), and modern DevOps practices.
  • Regulated environments: Experience working within healthcare (HIPAA) or other highly regulated domains involving sensitive member data.
Location & Hybrid Working Model - San Francisco

This role is based in our San Francisco HQ and follows Hinge Health's hybrid working model. We believe that remote work and in-person work each have their own advantages, and we want to leverage the best of both worlds. Employees in hybrid roles are required to be in the office 3 days per week, for the full 8 hours of a typical business day. Our San Francisco office also has a dog-friendly workplace program.

About Hinge Health

Industry
Founded
2015

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