OverviewJob DescriptionAllied Universal® is hiring an Engineering Manager. The Engineering Manager leads pre- and post-field support engineering teams across system design, project delivery, and operational support. Serving as the primary customer-facing technical escalation, this role ensures on-time, compliant project execution while providing strong people leadership and fostering effective cross-functional and client partnerships.
RESPONSIBILITIES:- Manage, mentor and schedule a small team of field support pre and post engineers, handle performance reviews, career development and resource allocation.
- Coordinate with Installation teams on the execution and delivery of infrastructure and systems projects across network, video, database and security domains (physical security, access control, CCTV, intrusion detection, and logical/security appliances).
- Supervise the quoting, RFI, RFP and engineering RFC processes for all projects, encompassing technical documents, drawings, scopes of work, and specifications; ensures compliance with the requirements of the prime contract and meets company standard processes
- Develop and maintain project plans, budgets, milestones, and technical requirements; coordinate with third-party vendors, integrators and contractors as needed.
- Maintain documentation: runbooks, SOPs, topology, security diagrams, change logs and project deliverables.
- Act as customer-facing technical lead for outages, escalations and project status - communicate progress, risks, mitigation plans and timelines to stakeholders and clients.
- Review system design and component compatibility; exercise cost analysis procedures and value engineering for components in the project, creating opportunities for cost reduction and margin increases
QUALIFICATIONS (MUST HAVE): - High school diploma or equivalent
- Minimum of five (5) years of management or supervisory experience
- Minimum of five (5) years hands-on experience with servers and enterprise network infrastructure with three (3) years managing projects or teams
- Extensive experience with relational databases (e.g., MySQL, PostgreSQL, MS SQL) including performance tuning, backup/recovery and HA
- Strong customer-facing experience, including presenting technical content to non-technical stakeholders and managing clear, timely incident communications
- Demonstrated project management capability, including managing multiple projects while overseeing schedules, risks, scope, and vendor deliverables
- Ability to manage competing priorities in a dynamic, team-oriented environment while developing trusted, collaborative relationships across internal teams, vendors, and executive-level clients
PREFERRED QUALIFICATIONS (NICE TO HAVE): - Bachelor's degree in computer science, Information Technology or related field
- Supervisory experience in construction or operations
- PMP, PRINCE2, or equivalent project management certification
- Network certifications (CCNA/CCNP/CCDA), security certifications (CISSP, CISM, CompTIA Security+), database certifications (Oracle, Microsoft, PostgreSQL) and/or AV certifications (CTS).
- Experience with cloud networking, cloud-hosted databases and cloud security (AWS, Azure, GCP)
- Experience with ITSM/incident management tools (ServiceNow, Jira) and various physical security integration platforms
BENEFITS:- Pay range: $90,000 - $110,000 annual
- Medical, dental, vision, retirement plan, basic life, AD&D, and disability insurance
- Eight paid holidays annually, five sick days, and four personal days
- Vacation time is offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
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Requisition ID2026-1615286
