Job Description SummaryThe Manager of the Remote Operations Center (ROC) is responsible for the overall strategy, performance, and safety culture of the ROC team. This leader oversees a high-performing group of Engineers tasked with monitoring and troubleshooting the GE Vernova wind fleet. The Manager is responsible for scaling ROC capabilities, driving digital transformation, and ensuring that the ROC acts as a high-value asset to our field operations and global engineering partners.
Job DescriptionKey Responsibilities
Day Shift:
- Shift 1 - Sunday 6:45AM - 7PM, Monday 6:45 AM - 7PM, Tuesday 6:45 AM-7 PM, Wednesday 6:45 AM - 1PM (Off Thursday, Friday and Saturday)
1. Team Leadership & Strategic Development
- Provide daily leadership, mentorship, and career development for a team of ROC Engineers.
- Drive ROC standard work, focusing on optimizing remote monitoring tools, increasing fleet availability, decreasing case duration and enhancing customer experience.
- Manage operational budgets, staffing requirements, and shift scheduling to ensure 24/7 global coverage.
2. Driving Operational Excellence & Continuous Improvement
- Set and monitor KPIs for the ROC team (e.g., Mean Time to Repair, Alarm Management efficiency, Fleet Availability).
- Foster a culture of continuous improvement, ensuring that data-driven insights from the ROC are systematically integrated into field maintenance practices and engineering design cycles.
- Bridge the gap between Digital, Engineering, and Field Operations to ensure a seamless transition of technology and knowledge.
3. Safety & Compliance Oversight
- Serve as the sponsor for ROC safety and compliance. Ensure that all remote operational processes meet or exceed industry safety standards and internal GEV protocols.
- Support incident reviews and drive "Lessons Learned" sessions to prevent recurrence of operational or safety issues.
- Ensure that all ROC practices comply with regional Grid Codes and regulatory requirements.
4. Cross-Functional Stakeholder Management
- Act as the primary point of contact for Site Managers, Regional Leaders, and Product Engineering regarding fleet performance issues.
- Represent the ROC in high-level operational reviews and communicate fleet health status to leadership.
- Coordinate with the Digital/Software teams to prioritize diagnostic tool development and fleet-wide logic improvements.
Required Qualifications
- Bachelor’s degree in Engineering, Business, or a related field (Advanced degree or MBA is a plus).
- Minimum 5–7+ years of experience in Wind Operations, Power Generation, or large-scale remote operations centers.
Preferred Skills
- Strong understanding of wind farm SCADA systems, fleet management software, and diagnostic workflows.
- Demonstrated ability to influence cross-functional teams and drive organizational change.
- Experience with lean management or operational excellence methodologies.
- Experience in grid-scale renewable energy operations and regulatory environments.
- Strategic planning and budget management experience.
For candidates applying to a U.S. based position, the pay range for this position is between $131,700.00 and $219,300.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.
Bonus eligibility: discretionary annual bonus.
This posting is expected to remain open for at least seven days after it was posted on September 11, 2026.
Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.
