An Engineering Lead - Service Transition is a team member responsible for managing and overseeing the change, release, and deployment processes within the IT organization, ensuring that IT services are delivered and maintained effectively while minimizing disruptions. This role involves implementing ITIL best practices to manage changes to IT systems, overseeing the release of new and updated systems, and ensuring smooth deployments. The role reports to the IOCS IT Service Management Leader.

The ideal candidate for this position has a proven record of accomplishment of blending strategic planning, operational management, and leadership skills that ensure the efficient functioning of their products and services. The candidate needs to be comfortable working in a fast-paced, collaborative, and highly matrixed environment. This includes working with ambiguity, creating operational maturity vs. having it already in place, and having successful experience managing operations and hiring and developing talent.

What is an Engineering Lead - Service Transition Skills and Behaviors?

• Business IQ: knowledge and understanding of the product family business processes and IT implications; growing knowledge of the overall Corteva business capabilities and outcomes for their products.
• Technical IQ: Technical depth in areas or technologies of infrastructure or end user compute engineering and potential specialization in other technologies deployed across the domain.
• Stays Curious: Deep understanding of Corteva strategic/operational challenges and determines how to meet current and emerging business needs. Stay aware of new and emerging technologies, and their potential value to Corteva.
• Supports Common Ways of Working: Creates a culture that embraces industry best practices and innovation through collaboration with all internal and external stakeholders.
• Strategic partnering: building credibility with team and Pos by consistently delivering on commitments, solving problems, and having a “can do” attitude.
• Communications: excellent verbal, written, and presentation skills.
• Customer Focused: Strong commitment to delivering high-quality IT services and maintaining customer satisfaction.

Primary Responsibilities - How will you help us Grow!

• Develop and Implement Change Management Processes.
• Evaluate and approve change requests based on risk, impact, and resource requirements.
• Coordinate and communicate changes with relevant stakeholders to ensure minimal disruption to services and operations.
• Develop and implement release management strategies.
• Coordinate the release of new or updated IT services.
• Maintain detailed release documentation.
• Plan and manage the deployment of new or updated IT services and systems.
• Oversee the execution of deployment activities.
• Validate all deployments.
• Regularly review and assess change, release, and deployment processes to identify areas for improvement. Implement process enhancements to increase efficiency and effectiveness.
• Define and track key performance indicators (KPIs) related to change, release, and deployment activities.
• Create 12–18-month product roadmaps that incorporate the needs of process practitioners and meet the business need.
• Collaborate with IT teams, business units, and external vendors to ensure alignment and effective communication throughout the change, release, and deployment processes.
• Develop and deliver communications regarding changes, releases, and deployments to all relevant stakeholders.
• Ensure that all change, release, and deployment activities comply with organizational policies, ITIL best practices, and regulatory requirements.
• Participate in audits and reviews of change, release, and deployment processes.
• Develop and deliver training programs for IT staff and other stakeholders on change, release, and deployment processes and best practices.
• Provide guidance and support to IT teams regarding change, release, and deployment activities.
• Assess risks associated with changes, releases, and deployments, and develop mitigation strategies to address potential issues. Identify and manage risks associated with operations, including cybersecurity threats and operational disruptions.
• Maintain effective communication with end-users.
• Ensure that service desk and virtual agent operations comply with organizational policies, industry standards, and regulatory requirements. Implement and enforce security protocols and best practices.
• Evaluate vendor performance and make recommendations for improvements or changes as needed.
• Implement and enforce security policies and procedures to safeguard data and systems.
• Provide on-call support as needed to ensure 24/7 system availability.
• Establish strong connections between the respective teams within IT.

Education and Experience – What you will bring to the table!

• Bachelor's degree in computer science, Information Technology, or related field (or equivalent experience).
• 1-3 years (3-5 for Senior Engineers) proven experience in IT change, release, and deployment management, including leading teams and managing complex processes. Experience with ITIL framework and best practices.
• Technical Skills: Strong understanding of ITIL processes, change management tools, release management systems, and deployment methodologies. Familiarity with IT service management (ITSM) tools.
• Leadership Skills: Demonstrated leadership ability with experience in managing and developing teams. Strong organizational and project management skills.
• Communication Skills: Excellent verbal and written communication skills, with the ability to interact effectively with stakeholders at all levels.
• Analytical Skills: Strong analytical skills for evaluating change, release, and deployment processes, identifying trends, and implementing improvements.IT service desk management, including leading teams and managing virtual agent solutions. Experience with IT service management (ITSM) tools and methodologies.
• Project Management: Experience in managing IT projects, with strong organizational and problem-solving skills.
• Excellent problem-solving and troubleshooting skills.
• Ability to communicate technical information effectively to both technical and non-technical stakeholders.
• Excellent product management skills.
• Excellent analytical and critical thinking skills.
• Strong ability to engage with a global team and provide coaching and oversight.
• Strong organizational skills to manage multiple tasks within the constraints of timeline and budget.
• Ability to thrive in a fast-paced environment, learn rapidly and master diverse technologies and techniques.

Other Competencies

• Certifications in project management (e.g., PMP) or IT service management (e.g., ITIL) can be beneficial.
• ITIL, Agile, PMP certification(s).
• General ITIL v3 and ITIL v4 process knowledge is beneficial in this role.
• Operating in an Infrastructure as Product (IaP) environment.
• Experience in customer service and internal consulting.
• Proven success in contributing to a collaborative environment.
• Proven ability to work creatively and analytically in a problem-solving environment.
• Adaptable: Ability to adapt to changing circumstances and manage multiple priorities effectively.
• Detail-Oriented: Strong attention to detail in managing IT operations and ensuring service quality.

Benefits – How We’ll Support You:

• Numerous development opportunities offered to build your skills

• Be part of a company with a higher purpose and contribute to making the world a better place

• Health benefits for you and your family on your first day of employment

• Four weeks of paid time off and two weeks of well-being pay per year, plus paid holidays

• Excellent parental leave which includes a minimum of 16 weeks for mother and father

• Future planning with our competitive retirement savings plan and tuition reimbursement program

• Learn more about our total rewards package here -

• Check out life at Corteva!www.linkedin.com/company/corteva/life

Are you a good match? Apply today! We seek applicants from all backgrounds to ensure we get the best, most creative talent on our team.