Essential Duties and Responsibilities (included but are not limited to):

• Support Bswift technology implementations, in accordance with company standard operating procedures, processes, and documentation. This includes:
• Coordinates with managers and users to identify systems problems; assesses severity of the issues and prioritizes responses as appropriate.
• Partner with project coordinators and other internal and external team members and clients as part of new implementation and ongoing client support duties
• Manage client import/exports, payroll/carrier files, and discrepancy reports
• Provide on-call technical support and responses to inquiries regarding EDI vendor feeds
• Actively solve data production technical problems, working to reduce future technical errors by partnering with team members to discuss actionable resolutions
• Routinely conduct analysis of data transactions
• Make recommendations for the resolution of production problems
• Work with third-party compliance approval
• Quality and control management of Bswift
• Training client HR partners on Bswift software and processes
• Maintain Bswift system for accuracy
• Audit excel and text files
• Knowledgeable in Visual Basic scripts but not limited to that language

Qualifications, Skills and Requirements:

• Excellent verbal and written communication skills.
• Excellent interpersonal skills with a proven ability to collaborate with a team.
• Excellent analytical and problem-solving skills.
• Extensive knowledge of computer systems and programming.
• Excellent organizational skills and attention to detail.
• Proficient with Microsoft Office Suite or related software.
• Proficient with or able to quickly learn systems and software used by the organization.
• Familiarity with standard concepts, practices, and procedures within the benefits management and administration industry
• Excellent communication, project management, time management, planning, organization, and multitasking skills
• Exceptional customer service with internal and external team members and clients involving email, phone and in-person communications
• Proficiency in Microsoft Excel, Microsoft Access, and Word
• Ability to perform a variety of tasks while managing priorities to meet internal and external client deadlines within results driven environment
• Ability to work well under pressure, especially during high volume client implementation periods
• Ability to work with different internal teams to deliver results to clients in a professional manner
• Ability to listen to feedback and adjust communication style depending upon the audience
• Ability to think critically and develop creative business solutions to meet clients’ needs
• Ability to identify and implement process improvements
• Proven analytical, evaluative, and problem-solving abilities
• Keen attention to detail
   

Education, Training and Experience:

• Requires a bachelor’s degree or equivalent, preferably in business administration, computer science, or information systems.
• 2-3 Years of application/system analysis/enrollment build experience preferred
• 2-3 Years of insurance experience
• 1-2 Years of Bswift experience

The typical base pay range for this role nationwide is $40 to $43 per hour.  

Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.

To learn more, visit: www.onedigital.com/careers

Thank you for your interest in joining the team!