Engineer - Warranty and Reliability

Our Next Energy

• $80K — $110K *
Novi, MI 48375In-Person
Manufacturing & Automotive
Less than 5 years of experience
More than 3 months ago
Job Overview by Ladders

Qualifications

  • Strong analytical skills in Excel, SQL, and BI tools (Power BI, Tableau)
  • Proficient in root cause analysis methodologies such as 8D, 5 Whys, and FMEA
  • Experience in reliability testing, failure analysis, and product validation
  • Familiarity with ERP and warranty management systems
  • Effective problem-solving and critical thinking abilities
  • Demonstrated cross-functional leadership and influence capabilities
  • Excellent communication skills for both technical and executive audiences

Responsibilities

  • Analyze warranty claims, returns, and field performance data to identify trends
  • Develop and maintain dashboards for tracking key warranty metrics
  • Provide insights and reports on warranty performance to leadership
  • Support warranty forecasting and financial reserve modeling
  • Lead structured investigations into root causes of failures
  • Conduct hands-on failure analysis and product evaluations
  • Drive the implementation of corrective actions across processes
  • Monitor warranty spend and identify cost reduction opportunities

Benefits

  • Collaboration with cross-functional teams to influence product quality
  • Opportunity to develop advanced analytical skills using cutting-edge tools
  • Engagement in meaningful projects with real impact on product reliability
  • Access to continuous improvement initiatives and engineering change orders
  • Potential for professional growth in warranty and reliability engineering
Full Job Description
Essential Duties and Responsibilities:

Warranty Analytics & Reporting

  • Analyze warranty claims, returns (RMA), and field performance data to identify trends and emerging issues
  • Develop and maintain dashboards tracking key warranty metrics (claim rates, cost per unit, failure modes)
  • Provide regular reporting and insights to leadership on warranty performance and financial exposure
  • Support warranty forecasting and reserve modeling in partnership with Finance


Failure Analysis & Root Cause

  • Lead structured root cause investigations using methodologies such as 8D, 5 Whys, and Fishbone analysis
  • Conduct hands-on failure analysis including product teardown, testing, and data evaluation
  • Partner with internal engineering teams and external suppliers to validate failure modes
  • Ensure accurate documentation of findings and root cause conclusions


Corrective & Preventive Actions (CAPA)

  • Drive implementation of corrective actions across design, manufacturing, and supplier processes
  • Track and validate effectiveness of corrective and preventive actions
  • Ensure timely containment of field issues to minimize customer impact
  • Support Engineering Change Orders (ECOs) and process improvements


Reliability Engineering & Continuous Improvement

  • Translate field failure data into actionable inputs for DFMEA and PFMEA updates
  • Collaborate with product and manufacturing engineering to improve reliability and durability
  • Support validation and verification testing for design or process changes
  • Establish and refine reliability targets, test plans, and acceptance criteria


Warranty Cost & Recovery Management

  • Monitor and analyze warranty spend against forecast and budget
  • Identify cost reduction opportunities and support implementation
  • Partner with Supply Chain and Quality to drive supplier recovery and chargebacks where applicable
  • Quantify financial impact of quality and reliability improvements


The ideal candidate will possess the following knowledge, skills and abilities:

  • Strong analytical skills with experience in Excel, SQL, and/or BI tools (Power BI, Tableau)
  • Proficiency in root cause analysis methodologies (8D, 5 Whys, FMEA)
  • Experience with reliability testing, failure analysis, and product validation
  • Familiarity with ERP and warranty management systems
  • Problem-solving and critical thinking
  • Cross-functional leadership and influence
  • Strong communication skills (technical and executive-level)
  • Attention to detail with ability to synthesize complex data
  • Ability to operate in a fast-paced, evolving environment


* Ladders Estimates

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