Skill: Salesforce Production Support Engineer
- 3+ years of experience within Software development, Integration using Apex, Flows, Force.com, Asynchronous process, LWC, Aura, Data migration, CRMA, AI, CPQ, nCino etc.
- Experience in banking and Financial services including in-depth knowledge of loan Lifecyle, Sales and Marketing functional knowledge.
- Good knowledge of Salesforce products and services, including Sales Cloud, Financial & Marketing Cloud, Partner Communities, Service Cloud.
- Expertise in various technical areas such as data modeling, integration, security and customization - should be able to review codes and suggest best practices of implementations.
- Understands user and process requirements and ensures those requirements can be achieved through high-quality deliverables.
- Demonstrate effective, strong and clear communication/collaboration with LOBs, Stakeholders and Customers on daily basis.
- Understands business requirements and provides timely solutions within defined SLAs.
- Creates system documentation/play book(s) and serves as a lead technical reviewer and contributor in requirements, design and code reviews.
- Serves as a resource to the business and/or as a technical resource to cross-functional third party and internal team members on highly complex design/code reviews.
- Provide production support and handle operational issues, and be willing to perform manual activities or tasks whenever required to maintain service continuity.
- Troubleshoot complex problems and recommend solutions or practices relative to root cause analyses and identification of solutions for improving system performance and availability.
- Experience troubleshooting performance and Governor limits related issues/exceptions(leveraging ApexGuru and Scale center), should actively participate in automations and other PI activities.
- Typically anticipates opportunities and proactively and consistently champions innovative solutions cross-functionally and across the Enterprise.
- Work cooperatively with team members in global offices, across various time zones to meet deadlines.
- Work closely with cross functional teams to ensure smooth delivery and issues resolutions.
- Facilitate and actively participate in meetings with representatives from business and/or IT units..
- Take accountability for quality of deliverables, provide status on development effort, and deliver on time and as per specifications.
Salary Range - $100,000-$110,000 a year
TCS Employee Benefits Summary:
- Discretionary Annual Incentive.
- Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
- Family Support: Maternal & Parental Leaves.
- Insurance Options: Auto & Home Insurance, Identity Theft Protection.
- Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
- Time Off: Vacation, Time Off, Sick Leave & Holidays.
- Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
