Overview

EIC serves as technical person at customer site and a technical advisor to the FSE's.  Coordinates, develops, verifies, and maintains technical skill level of self and all assigned FSE's.  Direct technical and activity communication link to corporate for spare parts and technical skill levels and customer issues.  The EIC is responsible for meeting contractually specified availability / MTBI requirements and minimizing service down time at the site. The EIC strives to improve equipment availability, reliability, and customer satisfaction. Proactively looks for, identifies, and resolves daily issues to prevent downtime.  Responsible for error recovery, equipment repairs, and installation of any assigned CIP modifications. Assist in providing technical support and information support for all sites when required. May report to a senior EIC or act as a Floater EIC.  Attends Service/Project Meetings for his/her site to provide updates.

Responsibilities

ESSENTIAL DUTIES 

1. Isolate and resolve complex equipment and/or system malfunctions and take corrective action. Analyze, evaluate, and plan methods of approach and organize means to achieve the solution of complex technical problems. Considered to be a technical leader to provide mentoring and/or training to FSE’[s. May require assistance with TA group.

2. May lead or initiate and drive Continuous Improvement Project (CIP) programs and Plan of Action Teams. Provide analysis of data and drive process and product improvements. Experience in creating and writing QA policies and procedures.

3. Provides training, mentoring, and guidance to site FSE’s.

4. Generate reports and facilitate presentations of equipment downtime, PM, calibration, and other maintenance activities. Create and present reports, project plans, and other documentation as required.

5. Participate in ongoing staff meetings and activities. Represent Company in dealings with customer to achieve customer satisfaction with equipment and make presentations to customers in operational status project meetings.

6. Conducts in-depth analysis of repair, PM, and downtime trends.

Qualifications

Qualifications and Abilities• Must possess excellent communication skills with ability to speak with clarity and interface effectively with customers and peers.• Requires excellent systematic troubleshooting skills, judgment, and problem solving skills to resolve diverse projects with ability to handle problems independently and implement corrective action.• Displays broad-based customer focus and commitment to resolve problems and make decisions based upon the priority of the problem in relation to business needs. • Must be available to work On-call needed and be available for specific emergency call-in work.• Requires comprehensive knowledge of basic computer language and commands. • Requires advanced knowledge of MS Excel and MS powerpoint.• Must be able to work weekends and holidays.• Must follow safety guidelines established for work area and wear protective clothing when exposed to hazardous materials. Conform at all times to customer’s safety and cleanliness policies to maintain a safe and clean work environment.• Will need to follow and understand posted work rules and procedures.

 

Education• AS degree, technical certificate, or equivalent with minimum of 8 years related work experience desired.

 

Knowledge (Equipment, Tools, Principles, Software, Math, etc.) & ExperienceKnowledge: • All equipment on Site.Computer Skills:• Microsoft Office (Word, Excel, Power Point, and Outlook)

LIMITATIONS AND DISCLAIMER 

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains an “at-will” basis.

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