The Blackstone Group LP

Engineer III, Customer Quality & Insights (Software)

The Blackstone Group LP$76K — $123K *
Manufacturing & Automotive
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Engineering or related field
  • 5+ years of experience in a quality role (manufacturing, customer support, software, or engineering)
  • Ability to work in a cross-functional environment
  • Strong interpersonal and customer communication skills
  • Experience with hardware and software product integration
  • Proficiency in problem-solving methodologies, particularly 8D
  • Experience managing customer feedback processes
  • Quality engineering certification (CQE, Six Sigma Green Belt or Black Belt) preferred
  • Background in electromechanical and manufacturing operations
  • Familiarity with Lean Manufacturing principles and practices
  • Understanding of software development methodologies and best practices

Responsibilities

  • Champion customer voice throughout internal functions
  • Engage with customers to transform feedback into actionable metrics
  • Manage customer feedback processes for timely resolution of issues
  • Implement cross-functional improvements to address customer problems
  • Use analytics to drive data-informed decisions for customer experience enhancements
  • Lead 8D problem-solving for customer escalations
  • Support new product launches from a customer quality perspective

Benefits

  • Comprehensive benefits package
  • 401k contribution
  • Participation in a short-term incentive plan
  • Opportunities for professional development and education workshops
  • Ability to work in a hybrid environment
Full Job Description
  • Champion the voice of the customer throughout Chamberlain internal functions
  • Engage with key customers and partners to quantify the voice of the customer into metrics and actions for decision making
  • Execute and manage the customer feedback management process to ensure timely resolution of critical customer issues
  • Work cross-functionally to implement actionable improvements; focus on problem-solving customer issues and rapid corrective action implementation
  • Provide analytics to shape initiatives and drive data-informed decisions to identify improvements to the customer experience
  • Lead root cause analysis and 8D problem solving for critical customer escalations
  • Support new product launches from a customer quality perspective; coordinate PPAP and customer approval activities
  • Participate in software process improvement and implementation efforts using structured methodologies and tools (e.g., Agile/SDLC, CI/CD, Jira/defect tracking, root cause analysis, and VOC/NPS insights) to drive customer quality improvements.
  • Works closely with product specialists, development and test teams, and project managers to prioritize and implement changes
  • Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
  • Protect Chamberlain Group's reputation by keeping information confidential.
  • Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
  • Contribute to the team effort by accomplishing related results and participating on projects as needed.


Qualifications:
  • Bachelor's Degree in Engineering, or related field
  • 5+ years of experience in a quality role in manufacturing, customer support, software, or engineering
  • Ability to work in a matrix/cross-functional environment
  • Strong interpersonal and customer communication skills
  • Experience with products that have HW and SW components
  • Strong problem-solving and analytical skills; 8D methodology
  • Customer feedback management process ownership
  • Certification in quality engineering preferred (e.g., CQE, Six Sigma Green Belt or Black Belt)
  • Electromechanical and manufacturing operations experience; experience working with customer feedback collection tools and techniques
  • Working Knowledge and Application of Lean Manufacturing, DFM, Kaizen, Value Stream Mapping, Voice of the Customer, and Total Cost of Ownership
  • Strong understanding of the software development lifecycle, methodologies, and best practices
  • Ability to implement Statistical Process Control


#LI-Hybrid

#LI-JE1
The pay range for this position is $76,600.00 - $123,775.00; base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements). This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.

About The Blackstone Group LP

Blackstone Asia is a Strategic Intelligence, Integrated Operation Agency Services and Tech Venture Group, the Information Communication and Technology (ICT) company with strong focus on strategy, communication, digital campaign, social media marketing, cyber defence, and intelligence software development based in New York, USA and Jakarta, Indonesia.

The Blackstone Group LP Careers

Join the dynamic team at The Blackstone Group LP, a premier global investment and advisory firm. With a robust portfolio of businesses and investments, there has never been a more exciting time to explore job opportunities with us. As a leader in financial innovation and asset management, we offer a platform where skills meet challenge and excellence. Work You’ll Do At The Blackstone Group LP, you will be part of a culture that thrives on leadership, professional growth, and diversity training. Our team is composed of highly skilled professionals who lead the industry not just in financial acumen but in ethical leadership and innovative solutions. Here, your career will be fueled by continuous learning and growth opportunities, supported by our substantial resources and unique position in the marketplace. Join our market-leading team to help redefine industries through strategic investment and high-caliber advisory services. At The Blackstone Group LP, you will transform businesses and drive success in a landscape ripe for innovation. Be Part of a Great Team Working with The Blackstone Group LP means being part of a global network of professionals dedicated to maintaining and extending our leadership in the financial sector. Our team benefits from unparalleled capabilities, a commitment to diversity, and a culture that prioritizes teamwork and respect. Future-Proof Your Career Embark on a career path that lets your ambition soar. The Blackstone Group LP offers a myriad of job opportunities, from internships to full-time positions, each providing a unique chance to develop your skills. With our extensive training programs and mentorship offerings, you are equipped to succeed in today’s competitive job market and beyond. Explore Discover how The Blackstone Group LP leads the way in creating value for investors and businesses worldwide. From enhancing operational efficiency to pioneering new financial models, see how your work can contribute directly to our global success. The Blackstone Group LP Employment Experience Our commitment to innovation and growth extends to our hiring practices. We seek curious, driven, and versatile team players who are ready to take on challenges and make an impact. Explore our open positions that match your skills and interests. We look for individuals eager to drive their own career forward and who are ready to make significant contributions to the financial landscape. Stay Connected Join Our Team Search for job opportunities that align with your skills and career ambitions. At The Blackstone Group LP, we value curiosity, innovation, and efficiency. Browse our current openings and find out where you fit into our exceptional team. Keep Up to Date Stay informed with the latest insights from within The Blackstone Group LP and the broader financial world. Our careers blog offers tips, industry news, and professional development resources to help you stay ahead in your career. Job Alert Emails Customize your experience by subscribing to job alerts and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities waiting for you at The Blackstone Group LP. Join The Blackstone Group LP today and be part of a team that is shaping the future of the financial industry. Your journey towards a fulfilling and impactful career starts here.
Learn more about The Blackstone Group LP
Size
3,795 employees
Market Cap
$88.7 billion
Industry
Net Income
$1 billion
Founded
1985
5 Year Trend
+34.4%
Revenue
$6.1 billion
NASDAQ

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