Qualifications

• Bachelor's degree in Engineering or related field preferred.
• Knowledge of FDA or ISO guidelines for medical devices is advantageous.
• Familiarity with the design development process is a plus.
• Project management training is preferred, but not mandatory.
• Limited knowledge of industry practices and standards is acceptable.

Responsibilities

• Contribute to the development of troubleshooting and support documentation for medical devices.
• Establish and implement service support infrastructure for capital equipment.
• Support the expansion of call center and field service for both direct and third-party personnel.
• Develop and maintain Technical Support procedures for customer assistance.
• Create service bulletins to communicate product support changes globally.
• Provide technical troubleshooting for internal and external customers.
• Participate in major or multiple moderate complexity service projects, ensuring customer satisfaction.

Benefits

• Medical, Dental and Vision Insurance
• Company-Provided and Voluntary Life Insurance
• Flexible Spending Account (FSA)
• Matching 401(k) Retirement Plan
• Annual Bonus and Wellness Incentive Program
• Tuition Reimbursement and Free Onsite Lunch
• Gym Reimbursement Program
• Paid Time Off, Sick Leave, Parental Leave, and Volunteer PTO
• Employee Assistance Program (EAP)
• Unique 'Trip of a Lifetime' benefit.