Bachelor's degree in engineering or related field, or equivalent experience.
Minimum 4 years of experience in Datacom network design and architecture.
Advanced knowledge of Cisco and/or Ciena CLI device configuration.
Experience with routing protocols such as OSPF, BGP, RIPv2.
Familiarity with service activation testing protocols like Y.1564, RFC 2544.
Responsibilities
Support efforts to enhance customer service and experience.
Coordinate dedicated fiber operations with field staff.
Liaise with Network Engineers and support teams to deliver solutions.
Provide engineering support for new and existing technologies.
Manage priorities effectively while meeting objectives.
Benefits
Medical coverage (including prescription and vision plans).
Dental coverage.
Life Insurance (1x salary at no cost to employee).
Long and short-term disability insurance (no cost to employee).
Comprehensive Flex Work Policy.
Full Job Description
Time Type: Regular
Job Description :
JOB SUMMARY
Responsible for rapidly and reliably designing and activating commercial customer services across network access technologies including dedicated fiber and PON environments. Implement and ensure consistent operating, configuration and engineering standards to ensure stable product delivery aligned within company guidelines and expectations. Support System Field Operations to ensure all Circuit Activation solutions are operating consistently within company specification. Collaborate on the development of the technical solution that is to be implemented in the field deployments.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to enhance the customer service and experience.
Develop and Co-ordinate with system field staff all dedicated fiber operations and changes of Headend and Network Interface Device (NID) hardware to ensure unparalleled customer service and experience.
Liaise with other Network Engineers, Architects, Managers, NOC, Tech Support to deliver end-to-end customer solutions.
Provide engineering support and direction for new or existing technologies and current operational initiatives.
Support existing and new infrastructure tools and systems such as Viavi Fusion, OcularIP, ServiceNow
Possess the capacity to manage priorities effectively while meeting daily objectives and advancing long-term projects.
Maintain and grow the teams involvement in scripting and automation initiatives such as Zero Touch Provisioning (ZTP)
Evaluates and consults with senior management regarding dedicated fiber commercial solutions & services to ensure an excellent customer experience.
Initiate quality control to ensure consistent operational parameters for optimizing all dedicated fibre associated equipment to ensure guaranteed customer speeds are delivered 24X7 and there is sufficient data bandwidth delivery at the input to the edge networks that does not exceed maximum agreed parameters.
Instill a sense of ownership with focus on quality, collaboration, and delivery which constantly demonstrating improvements in self, team, and tools
Support capital budget process for the dedicated fibr services and solutions, execute approved budget plan.
Plan and implement all necessary maintenance window activities and inform required departments
Manage and meet with vendors to evaluate/test new equipment and leverage relationships to support and deliver solutions as needed.
Performs other duties as requested.
REQUIRED QUALIFICATIONS:
Advanced knowledge of Datacom network design and architecture.
Advanced knowledge of Cisco and/or Ciena CLI device configuration
Advanced Knowledge of TFTP, TOD, CM files, and other related provisioning elements.
Knowledge of ONT and OLT PON infrastructures.
Knowledge of CWDM/DWDM deployment infrastructures.
Knowledge of access technologies; such as G-PON, XGS-PON, and E-PON.
Experience with service activation testing protocols such as: Y.1564, RFC 2544, 802.1ag
Knowledge of network system design, development methods, and techniques.
Deep understanding of Internet, wired and wireless networking standards and protocols
Ability to handle multiple projects and tasks
Ability to make decisions and solve problems while working under pressure
Ability to supervise and motivate others
Ability to use personal computer and software applications
Comprehensive understanding power systems AC/DC related to equipment installations
Knowledge of Electronic theory
Knowledge of Fiber Optic theory
Knowledge of IP Addressing
Education:
Bachelor's degree in engineering or related field, or equivalent experience
Industry and vendor specific certifications and training (Cisco, NCTI, SCTE, BCT/E)
Related Work Experience:
Minimum 4 years of experience in Datacom network design and architecture
Minimum 4 years of experience with routing protocols such as OSPF, BGP, RIPv2
Minimum 4 years of experience with TCP/IP and IP/MPLS networking, subnets, and the OSI Model
Available Benefits:
Competitive salary
Medical coverage (including prescription and vision plans)
Dental coverage
Life Insurance (1x salary at no cost to employee)
Long and short-term disability insurance (no cost to employee)
Voluntary employee, spousal, and child life insurance
Company recognized Holidays with additional Floating Holidays
Paid Time Off (PTO) programs
Comprehensive Flex Work Policy
401(k) plan eligibility (company match 50% up to 5% of eligible contributions)
Participation in the Employee Bonus Plan
Participation in the Cogeco Stock Purchase Plan
Complimentary and discounted broadband services (for those in our service area)
Tuition Reimbursement
Headspace Membership
Opportunities for LinkedIn Learning subscriptions for select colleagues
#LI-HYBRID
For candidates whose primary place of work will be in Massachusetts, the expected salary range for this specific position is $69,900- $104,900. For candidates whose primary place of work will be in Maryland, the expected salary range for this specific position is $69,900-$104,900. For candidates whose primary place of work will be in Cleveland, OH, the expected salary range for this specific position is $63,600- $95,400.
This range represents the annual salary or hourly wage that Breezeline expects to pay for this position at the time of this posting. Individual pay is determined by various factors, including but not limited to job-related skills, relevant experience, education, and specific work location.
