Job SummaryThe Engineer 3, Network Engineering - Software Defined Networking (SD-WAN) is responsible for supporting and troubleshooting SD-WAN services for Comcast Business mid-market customers. This role serves as a technical escalation point for service assurance, change requests, and incident resolution, ensuring customer networks remain stable and operational. The engineer will work closely with internal operations teams, equipment vendors, and field resources to diagnose issues, resolve underlay circuit concerns, and coordinate hardware replacement activities when necessary.
The ideal candidate will possess strong SD-WAN expertise, hands-on troubleshooting experience, and a solid understanding of WAN and LAN technologies.
Job DescriptionBEFORE YOU APPLY- Location: CO - Denver, 8000 E Iliff Ave ; IL - Naperville, 1415 W Diehl Rd Ste 5 ; TX - Plano, 7900 Windrose Avenue 8th Floor
- Onsite Requirement: 4 days per week
- Must live within 50 miles of the office or self-relocate
- No relocation assistance available
- Candidates must be authorized to work in the U.S. without current or future employer sponsorship
- Comcast will not provide employment visa sponsorship or immigration-related support for this position
Responsibilities:- Provide advanced support and troubleshooting for SD-WAN environments serving mid-market business customers.
- Diagnose and resolve service-impacting incidents related to SD-WAN overlays, underlay circuits, routing, and connectivity.
- Perform service assurance activities, including customer change requests and network modifications.
- Troubleshoot WAN and LAN network issues across customer environments.
- Serve as a technical escalation resource for complex networking issues.
- Work closely with cross-functional teams to coordinate hardware replacements and network restoration efforts.
- Monitor network performance and proactively identify service degradation or potential outages.
- Document troubleshooting activities, resolutions, and network configurations.
- Collaborate with vendors and internal support teams to resolve equipment and circuit-related issues.
- Participate in after-hours, weekend, holiday, and on-call support as required.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
- Other duties and responsibilities as assigned.
Required Qualifications- Bachelor's degree and/or equivalent combination of education and experience.
- Strong experience supporting and troubleshooting SD-WAN solutions.
- Hands-on experience with Versa SD-WAN platforms and associated technologies.
- Strong knowledge of WAN, LAN, routing, switching, and IP networking fundamentals.
- Experience troubleshooting underlay circuit connectivity issues.
- Ability to analyze network incidents and drive timely resolution.
- Strong communication and customer-facing troubleshooting skills.
- Experience supporting business customer network environments.
Preferred Qualifications- Experience supporting service provider, managed network, or enterprise networking environments.
- Knowledge of Ethernet, MPLS, DIA, broadband, and other WAN transport technologies.
- Familiarity with network monitoring and performance management tools.
- Industry certifications such as CCNA, CCNP, Versa, or equivalent networking certifications.
Employees at all levels are expected to:- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
SkillsCustomer Experience (CX), Network Maintenance, Quality Standards, Technical Troubleshooting
CompensationColorado Pay Range: $92,636.96 - $138,955.44
This job can be performed in Illinois with a Pay Range of $84,215.42 - $138,955.44
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
EducationBachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relevant Work Experience5-7 Years
